Schmit Bros Automotive — Local services in Saukville

08/30/2019-Jennifer P. Where do I start? I had been looking for a vehicle and decided to return to Schmit Bros as I have purchased from them in the past. It started with me making a call and speaking with someone on the phone asking if I could stop by in a few minutes, I just wanted to get some information on their used cars. From the time I walked in the door it was welcoming, I was greeted and given a seat and bottled water. The service man that was helping me name was Daniel A. he was a little newer to this dealer and I tell you this solely for the purpose of what comes later on. He sat with me for some time asking questions as to what I was looking for and the highs and lows of what I look for in a car. We looked at several and test drove them. He was very informative on the vehicles he showed me and if there was a question he didn't know he didn't hesitate to ask his co-workers for help. Next came the financing, I wasn't the easiest of customers to help and I will freely admit that. I wasn't entirely sure how the whole processed worked, that is where their used car and inventory manager whom greeted me, his name was Don M. He invited me over to his desk and explained to me the whole process and what to look for and how Schmit goes about selecting their inventory, regulations etc... Me not knowing exactly what to look for, these gentlemen really explained the process. I know nothing about vehicles... It may of not been a wise choice for me to walk in blindly, but I couldn't disagree more at this point. They treated me as if I was family. Again him asking what my needs were and what price range I could afford. I knew from start to finish they truly had my best interest in mind and wanted to make sure the car they sold me was going to be a great fit that met my needs. They were able to fit me into a car that fits all my needs and that I absolutely LOVE! Honestly I felt like I was with family whom were trying to help me and truly interested in not just making a "sale" but that it would be a good fit for me. Finance manager Aaron then helped me with financing. He was very informative about the process and what is needed or a good idea for added insurance when purchasing a used vehicle, again knowing... its just me and if I have issues I am protected.... following me here??? At the close, I received a call from Amanda in Marketing and Customer satisfaction. She asked a series of questions and just wanted to ensure I had the best experience possible and if there was anything I had questions on. She was so pleasant and in all my life of purchasing a vehicle I have NEVER received a follow up call. Matter of fact she called twice! Once after the first time visiting the dealership with which I hadn't even purchased anything and then again this morning to see how it went and if I was enjoying my new ride. In closing, I would HIGHLY recommend anyone looking for a new vehicle to go visit Schmit Bros, let them show you how well they can serve you and how much its more than just about making a sale. This is a no pressure, highly knowledgeable dealership that is clearly right with their morals. I can tell you, They will forever have my business and I will continue to spread the word of how pleased I am with their customer service!! thank you again for all the help! I hope it comes back to all of you tenfold. Thankful...

THIS dealership that's been around since 1912 told us they will no longer work on our vehicle (that's under warranty and they've only looked at once) because they are afraid they won't satisfy us which could result in them receiving a negative survey. There is a safety concern happening in which my wheel tilts harshly left or right on its own at highway speeds. The dealer looked at it for 30 minutes which included a road test that confirmed the concern and reprogramming the wheel and said, "your tires need to be replaced because they're cupped and it needs an alignment." We drove off the lot and the concern was still happening. Within a week, new tires and rims were put on the Jeep and it was aligned. The problem was still happening. My husband was in constant communication with the dealership and we got nothing but the run around for going back in. We were told they needed to confirm with the technician when it worked in his schedule to look at it again. Fast forward to today, we were asked when we can bring our Jeep back in and then my husband received a call from the service manager stating, "Per the owner, I was told to tell you that we will no longer touch your Jeep. He doesn't feel we'll be able to satisfy you with the repair and doesn't want a bad survey from it." Fast forward to today, we were asked when we can bring our Jeep back in and then my husband received a call from the service manager stating, "Per the owner, I was told to tell you that we will no longer touch your Jeep. He doesn't feel we'll be able to satisfy you with the repair and doesn't want a bad survey from it."

Word of advice: A car purchase is the second largest purchase people make. When you treat them like garbage after they leave your lot, I surely hope you do not expect to be valued and respected within the community. This is why we both left the automotive industry. We were tired of making someone else's dream thrive when the owner(s)/management were nothing but greedy and only cared about the bottom dollar. This is why we both now run our own businesses.

Take care of people and in turn they will take...

Schmit brothers cost us $1,100 in repairs after telling us there was nothing wrong with our truck. After we showed them proof of the damaged parts they had failed to find, they refused to help us.

We were interested in buying an '04 V8 4WD Ford Explorer from a nearby dealership (Eric Von Shledorn). We took the truck to Schmit Brothers Ford to have it independently inspected before we purchased it. We specifically asked for a detailed inspection, because we wanted to be careful buying a used truck, especially one that would be hauling heavy loads (my horses). Schmit brothers spent over an hour "inspecting" it. They noted nothing except some rust on the brakes. Their report specifically says "suspension checks out well." We bought the truck based on their recommendation.

The same week, we brought the truck into our local mechanic to get the oil changed and the rusty brakes checked. Our mechanic found that the rear springs were very badly rusted. One was broken in three places, the other broken in one place. We saw this in person. In addition, the ball joints were shot and the parking brake didn't work. When we contact Schmit Brothers about these problems, and provided photos of the damaged parts found by our mechanic, they refunded our inspection fee but refused to do anything about the $1,100 we spent repairing the truck. They said that maybe they would have done something for us if we had called them about the damage the same day... perhaps they might have done the repairs for us. But why would we want these untrustworthy people to repair damage they didn't even tell us about in the first place?

Schmit Brothers obviously lied about inspecting our truck. They did nothing for an hour, and changed us $85. Although they refunded that fee, their incompetence (or dishonesty) cost us dearly. If they had told us about the damage on the truck, we could have negotiated with the dealer for a lower price... or not bought the truck at all, since it had such serious issues. My husband and I feel very taken...