Creative Nails & Spa — Local services in Scottsdale

I booked a mother–daughter nail appointment (kids manicure for my daughter and a regular manicure for me) for Saturday. Unfortunately, the experience was disappointing for several reasons.

When we got there, I noticed my appointment was marked down as a gel manicure, even though I had specifically asked for regular polish. I corrected it, and they said it was fine. My daughter had found some cute inspo pics for her nails and asked the tech if she could do something similar. At first, the tech said she’d need to get a gel manicure, or the charms would fall off. I explained that we weren’t doing gel (she’s too young), and the tech agreed to try her best with regular polish.

The owner started my manicure but said she couldn’t see well and passed me off to another tech for the nail polish. Once I was done, my daughter got passed around between two different techs and had to explain her nail design to both. There were long gaps of waiting in between, as they were short-staffed and missing one technician that day. Altogether, the appointment took close to two hours.

The nail tech did try to accommodate my daughter’s request and actually made the nail art look cute—my daughter was happy with the design.

The cost for what we received:

My manicure: $25 My daughter’s: $40 – which included $15 for the kids manicure (they only filed her nails, no cuticle push or hand cream), $5 for nail art, and an unexplained $20 extra With a 20% tip, we paid $78

Unfortunately, both of our nail polish started chipping that same evening. By the next day, most of my polish had popped off completely—like press-on nails. I’ve never seen anything like it. My daughter’s polish didn’t last either. By day two, her nail polish was entirely gone. Just to clarify, we weren’t doing anything that would cause early chipping—just regular hand washing. Whatever polish they used seemed very low quality. I’ve had regular manis before that have lasted me at least a week.

I called the salon on Monday to express our disappointment and spoke with a tech (who wasn’t there on the day of our appointment). I explained we were unhappy with the manis since the polish did not even last 24 hours. She took my name and number and said the owner would call me back. This was two days ago, and I never heard from her—not even an apology.

I also want to mention that while we were there, I noticed a couple of things that seemed unprofessional. At one point, the owner started rubbing essential oil all over her own legs, feet, and between her toes—barehanded—and I didn’t see her wash her hands after. In addition, while I was getting my nail polish, one of the techs came out from the back mid-service asking the other tech for eyebrow scissors, and it sounded like they were being kept in a room with people’s personal items, which didn’t feel very sanitary.

Overall: This experience was unprofessional, overpriced, and disappointing. The lack of quality and customer care was unacceptable. I’ve attached photos taken on Monday, showing the chipped polish less than 48 hours later. I would not recommend Creative Nail Salon to anyone unless certain...

recently had an exceptional experience at Creative Nails & Spa that left my family raving about their personalized service and attention to detail. The owner went above and beyond to ensure that my 80-year-old mom, 40-year-old sister, and 25-year-old niece each received the best pedicure imaginable.

What sets Creative Nails & Spa apart is not only their commitment to providing top-notch service but also their warm and welcoming atmosphere. The owner personally ensured that my family members felt comfortable and pampered throughout the entire experience.

Being a new local business, Creative Nails & Spa has quickly made a positive impact on the community. The owner's dedication to customer satisfaction and the well-being of the local economy is evident. It's worth noting that for every dollar spent at a local business like Creative Nails & Spa, it can contribute up to three dollars back into the local economy. This not only reflects their commitment to quality service but also their desire to support and strengthen the community.

I highly recommend Creative Nails & Spa to anyone looking for a fantastic spa experience. The personalized touch, friendly staff, and the positive impact on the local economy make it a standout choice. I'm grateful for the exceptional service my family received, and we'll definitely be returning to support this wonderful local...

I honestly never leave bad reviews because I hate being that person, but my experience was bad enough that I feel like I need to share. I got a dip manicure from creative nails and spa a few days ago and it was by far the worst experience I have ever had. First, it took the guy 2 and a half hours to do my dip manicure. How is that even possible? Beats me. You would expect with that amount of time it would look perfect, right?! WRONG. It was by far the worst manicure I have ever had. He cut all my nails down to basically stubs, he got the polish everywhere but my nails, and where it was on my nails it was completely splotchy with parts of my nail left untouched. He made me bleed 3 times. I wish I would have taken a picture of how bad my nails looked before I took the polish off, but it was so bad that I took it off right when I got home. Even the woman checking me out at the nail salon noticed how bad they looked and asked if I had time to let her fix them. I was going on almost 3 hours of being there, so no, I did not stay longer to have her fix them. I left. Even after all of that, they still charged me $60 for my “dip manicure.” Unbelievable. By far the worst experience I have ever had at a nail salon. They weren’t even busy at all when I was there either. I would never...