I am an RN of 49 years and I still work full time. I called for a refill on one of my maintenance meds yesterday. First, they didn't want to fill it because insurance wouldn't pay for it. It is less than $20, and I have no problem paying for it. I had to tell the young lady twice I would pay for it. They did refill it and I received a text saying so. I don't get home until after they close and the text offered a delivery option. I followed the link and set up the delivery, paid for the script and delivery fee plus a nice tip for the delivery driver. When I arrived home, no meds. I called this morning (from work) and was put on hold 4 times, had to call back and put on hold 2 more times. The young man I spoke with did not listen to what I was saying and interrupted me more than once to tell me I could pick up the medicine. I was trying to explain I had paid for the delivery. When I finally got him to understand the situation, he said they don't do delivery and I hadn't paid for anything. I must say I try to cut other medical folks some slack because I know how busy it can be, but why offer delivery if you don't do delivery. I feel they could have called me yesterday to let me know. The delivery service was offered to me by Walgreen's, but according to this fellow they don't do it. Very confusing and inconvenient. I will be taking my business elsewhere. Here is a photo...
Read moreI went in at 7:57 pm to purchase some Arizona Teas that was on sell for 3 for $2. Jane with the reddish colored hair at the time she may have changed the color now but she had her badge turned around backwards and she was a short lady Tyler the manager on duty let me know her name when I called he asked me to describe her to him so I did just like that because I explained the bad customer service skills more in detail to him. Jane waited on me and she did not have good customer service skills at all it was really bad. The store manager really should have contacted me the next day I really do not understand how he or she got that store manager position they not following up on important situations.Tyler he said he would give the message to the store manager when he comes in the next morning. I should have been contacted Tyler said he was putting the message right on the store manager desk and he said he was coming in the next day and he would also mention it to the store manager in person as well. I have not heard from the store manage yet. This is really sad because this has been over a month so I said this need to be put on as a review this is sad to have not received a call yet from a store manager in reference to this situation. This may not be important to him or her but it’s...
Read moreManagement doesn't care. I had a bad experience waited in line to check out forever while manager didn't help. Was waiting in line for trading cards. The sign said limit of 2 per item per customer. Ok I understand and get that. Asked for 3 different pokemon theme decks. These decks are 100% 3 different items so my limit is two of each item. Manager came over and said I can't have 3. I try to calmy explain to her that they are different items. She cuts me off and says it doesn't matter cause its all pokemon. I try to explain again and she cuts me off again. It was dumb can you please at least listen to the customer instead of acting like a Karen. Called there customer support line and talked to the actual manager named Shila and she was just as rude and short with me on the phone so I hung up. I have filled out there customer survey and asked to be contacted about my experience sense it was negative. Will change this review if management calls and apologizes for their behavior. I seriously doubt this will happen with the unwarranted...
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