steele salon — Local services in Seattle

After 15 years with a fun and sassy, but somewhat mom-like, bob, I decided to grow my hair out, which has been a 2.5 year process. My former stylist just couldn't get over my bob, so I've searched in vain for a new stylist, with mixed and pretty unsatisfying results. I'd heard about Matthew Steele Salon and Spa, but I've never made it over to Roosevelt to check it out, which I will regret for a very long time, especially when I see photos of the bad trims I've had the past two years! This week, I had the opportunity to schedule a cut with their newest stylist, Brigette, and all I can say is WOW!! From the moment I walked into the salon, I felt relaxed and welcomed. It smells divine (Aveda!) and everyone is calm, warm and professional. I'll admit that as a mother of three, I'm often rushing from one thing to the next and actually came directly from another appointment which left my much-overgrown hair tied up in a scrunchy and an absolute mess. ( I thought I had a brush in the car!) Calmly, as it looked like a wild animal could pop out at any moment, Brigette sorted through my hair and chatted with me about why I was growing it out and if I had specific ideas about what I wanted in terms of length and style. She listened carefully as I explained my hair history and, somewhat embarrassed, admitted that I still really don't know what to do with my long hair. She walked me through a plan, explained her goals in making it an easy hairstyle to work with (busy mom!) but also to give me some flexibility for special days when I actually want to do something with it. Brigette was lovely to chat with, and talked to me about the cut, the tools she was using and also the products and why she chose them. Not only did I leave the salon with a beautiful cut and style, but I also had some pointers on how to work with my longer hair, suggestions on types of brushes to use and how to use them, as well as suggestions for ways to curl it and style it for a more fun or fresh look for going out as well as a smoother look for every day. Another great thing about Matthew Steele Salon and Spa is that they send you out with a little notecard listing the products used on your hair, the name of your stylist, suggested tools and everything, no pressure to purchase anything at the time and a nice organized reminder if I want to revisit the products later. I am already looking forward to my next visit for a spa treatment and massage for my birthday, and I know that my new stylist is Brigette... my...

I've yet to have a negative or even average experience at this salon. Everyone, from the moment you walk in, works hard to make sure you feel valued, relaxed and heard.

Today's visit I got a haircut and complimentary lip retouch. My stylist Kristen listened intently and thoroughly to my hair concerns and wishes and spoke with me about how we could go about the cut. She then went on to ask if there were any other concerns or areas I wanted to focus on. I felt immediately confident that my hair would look great and just like we had talked about.

At Caruh after this conversation you receive a quick massage with some amazing smelling oil before your wash: I chose peppermint. I always look forward to this part because although it doesn't last more than 3-5 minutes, it feels great, smells amazing and really relaxes you into the experience. There is also a complimentary hand massage during your hair wash, also a plus! It's the little things like that that this salon does that really set it apart.

My haircut went great, the overall vibe of the salon really comes through and makes for a relaxed, easy to talk atmosphere.

After my cut and style (which looked AMAZING) I was offered a complimentary lip retouch which I've never done before. The woman (I believe her name was JoAnne) was knowledgable, complimentary and comfortable and helped me understand the products without any feeling of obligation to buy.

For the last 6 years I've enjoyed going to Aveda salons in Utah, Florida and Washington, and since moving back to Seattle I've been to 3 different Aveda salons. Caruh however outranks them all when it comes to the talent of their stylists, the kindness of front desk staff and the overall atmosphere they...

I'm sitting at the salon as we speak. They really treat you like you bought a Groupon here.

My stylist of two years that I found on Groupon moved to Cali so I figured I'd try my luck again since last time worked out so well. This was not the case here. I've been sitting in the processing area for OVER an hour while my hairstylist is doing foils on another client (he finished her ENTIRE foil while I've been sitting here). Not only has he not come to check on me once but no one has. I have never sat with blonde processing on my hair for this long and I have never had my stylist do another persons hair while I'm still waiting. My purse is even still at the station where he is working on another girls hair. I would think he would at least come check my foils before my hair falls out? I'm so mad right now that I may just walk out of here without washing my hair. What kind of salon does this? Worst customer service at a salon I have ever had. Wasted money and my whole afternoon.

Later: I finally went and told the receptionist that I had been waiting there with blonde in my hair without being checked on for over an hour. A woman came and grabbed me and washed my hair right away. I never received an apology or anything from the stylist. One highlight: Natasha is very sweet- her blow drying my hair was definitely the highlight of this place but I will never go back.

I was going to not say anything if my hair was great but my roots still look brassy and after 3.5 hours it was just a waste of...