Zoka Coffee Roaster & Tea Company — Restaurant in Seattle

July 2022 update - the gal who was yelling at people seems to have moved on to another job/location/work, so my rating for them is getting bumped up to 5 stars!

Great place to hunker down and work, study, catch up with a friend or two, or play a game. They KNOW their coffee, they work directly with the farmers, and the staff that is there/remains now is FRIENDLY and doesn't yell at customers!

By all means the pandemic is NOT over so please DO be courteous and think about wearing your mask when not eating or drinking - COVID is NOT a joke, but rest assured you won't be verbally accosted by any workers here now!

Review from 2021:

As a frequent customer who LOVES their coffee I feel the need to rate only 3 stars given a worker who seems dead set on YELLING ABOUT THE MASK POLICY whenever she sees someone in the cafe who is not "actively drinking or eating" - there was a guy seated at a table who was working on his laptop wasn't wearing his mask properly. It was OBVIOUS to anyone who looked at him that he had earphones in and was talking to someone yet she insisted on YELLING REPEATEDLY AT THE ENTIRE CAFE rather than approaching him directly and speaking to him 1-on-1.

If someone isn't obeying and they have earphones/ear buds/headphones on there is a VERY GOOD CHANCE THEY CANNOT HEAR YOU, EVEN IF YOU YELL. Please re-train this person so that being in the wonderful cafe space is not as jarring as it has been...

I went in around 4:30 pm on a Wednesday. It was quiet and there was only one barista on. When I walked in the barista was just chatting to this guy at the counter. I thought that was a customer but it became apparent that the guy was not there to order but instead just having a conversation with the barista about random stuff. The barista completely ignored me (a paying customer) for a solid 5 minutes to just chat up to his friend. I was getting super annoyed. Finally the friend left (again without ordering) and the barista took my order for a single latte. The drink came fast but was cold. I asked if he can remake it. He was rude but redid it. He totally ignored the other lady in lane waiting while redoing the drink. As someone who has worked in the service industry for 14 years I know that you should be able to multi-task to maximize your time and customer experience. He could have at least acknowledge her and said he would be just a minute to tend to her. Instead he just ignored her and pretend he didn’t saw her.

The coffee was good but customer service could be...

This was my first time at Zoka Coffee. I had asked the only female worker at the counter if they have Chai teas She answered in a rude tone Yes. I ordered a Iced Chai tea with almond milk. The female worker with no smile very unprofessional and rude put it down on the counter with no straw or lid on the drink. I asked her do you have a straw and a lid for the drink. She said in a rude tone again it’s behind you and walked away. She acted like I was a bother to her for coming in to try there Chai tea that was the worst Chai tea I have ever had. My niece and walked out and both said we will never return to this coffeehouse again. There are better places with great...