Metro by T-Mobile — Local services in Sebastian

ROSA, was horrible. She failed to do her job and OPENLY DECEIVED US. she's not good at her job and these people having good reviews are prolly just her family supporting her. I went to buy a phone yesterday. I walked in and I knew which one I wanted. I went up and she said "a phone case and protector is included" and RIGHT ONCE SHE said that I immediately asked "Is it free of charge?" She looked at me and said "it's included" so I thought it was free. She did not talk to me or let me know about this "bundle deal". If she would have, I would've told her I only wanted the phone. She knew exactly what she was doing. If she didn't she would've responded to my immediate question with the correct response, but she avoided it. I did not ask her "IS IT INCLUDED" I asked her "IS IT FREE OF CHARGE". Her job was to inform and tell me it wasn't free, BUT SHE DIDNT. so it's deception. Her job was also to inform me of the deal I was buying BUT SHE DIDNT. she kept it hidden and chose to not respond to my questions. SHES HORRIBLE and she's getting paid when she doesn't even do her job. she made us furious through her lack of clearly not knowing how...

Stay away! Andre (self proclaimed manager) refused to provide a receipt, gave my wife conflicting amounts(read off his screen but refused to show actual amounts) and that was after 20 minutes of him claiming he couldn't look up amounts charged (from day prior when she bought replacement phone)...during that transaction, Andre told her the case (that HE picked out, NOT her) was free, after she said she didn't need a case, and charged her for it anyway. Was very rude in the end, and when I saw that it wasn't gojng anywhere, said ok what's the store number, I'll deal with corporate he crowed "good luck with that...we're a franchise"... the business practice itself is terrible but apparently they don't get that doing that to a senior citizen is potentially a criminal modifier? Complaint will be filed with FTC and AG Moody's Office. Some alleged supervisor said they'd have owner call me. Of course, they didn't. He'll probably...

the worst customer service my cousin and I went to get the account number and transfer pin because my cousin's cell phone is broken and he can't receive calls or messages to verify the account so customer service told us to go to the store we went twice and a young black man treated us super badly when we asked for help he turned up the music at full volume so he wouldn't hear us and he kicked us out of the store. the store closes at 7 and it was 2 in the afternoon and he forcefully kicked us out and slammed the door in our faces and locked it he is being racist with us and tomorrow we are going to go again and we are going to call the police and file a complaint for discrimination. and racism of the employee. I can’t give this place less then 1 star. If I could I would’ve...