Ivy's Gifts Boutique — Local services in Seymour

I'm beyond upset and dumbfounded. I made a purchase using my Amex. I did not purchase SALE or SEASONAL merchandise, nor pay cash. I have an medical emergency with my service animal having surgery. I returned to the store, less then 24hrs from purchase to ask for a return, merchandise (all still in orginal form, never took out of shopping bag) and a credit issued to my CC, due to the emergency situation. I was advised that they is NO RETURN POLICY, at all. I saw the sign about no CASH return, understandable. BUT A 100% ZERO RETURN POLICY? Only store credit. I've shopped there since moving here 7yrs ago... I can not tell you how completely heartbroken and very very disappointed. if this is truly their POLICY, NO EXCEPTIONS. Then I'm sure they won't go broke without my patronage, but I will never ever shop there or recommend their...

Purchased a blouse on June 11th for my daughter's birthday with a promise of an exchange if not the correct size. Daughters was then refused an exchange. I will shop elsewhere. I'm out money and my daughters birthday gift was a flop. I'd give a zero star if possible. As if I have extra money to throw away these days. Owners stooped to suggest that she thought I'd bought it from seasons ago, wore it out smoking and now wanted cash. Owners acts shady with the morals of a used car salesman. That was my customer service experience....

This is an adorable place to shop and find some unique gifts. Didn't have a lot of time yesterday to shop but I did find a beautiful keepsake glass box to put special momentos of my Dad's life in. Just precious. Has clothing and Christmas decor and many other items to...