Room Service — Local services in Shaker Heights

We are disappointed that the store did not warn me about their return policy when I purchased a very nice skirt for my young daughter as a Christmas gift in mid Dec 2014 which I charged to my credit card. I was visiting from out of town. Our subsequent attempts to contact the store via telephone were met with no answer on two separate occasions and no responses to my voice mails regarding our need to exchange or get a refund for the skirt since it did not fit my daughter. Upon a subsequent visit to the store with the item in the hope to exchange it or get a refund, the store did not have an item to exchange and it declined to issue a refund on the credit card, or even issue a cash refund. Instead, they kept the skirt AND original receipt with my signature and they claimed they will somehow keep track of who the buyer was and issue a store credit next time we visit. Since we do not live in Cleveland and do not have plans to return to the store, that arrangement is not feasible. I spoke with the sales woman and wrote a letter to the manager and the store did not reply and has not made an effort to...

I simply cannot walk out of this store without purchasing something. Whether it's a beautiful dress or shirt that I can't find anywhere else, a scarf I simply can't stop wearing, or a truly unique piece of handcrafted jewelry, I can always count of something being perfect for me. And while items are very special, they are reasonably priced, too! But beyond the awesome purchases possible, you should walk in to take a gander at the beautiful, purposeful, and inspiring displays. The shop itself is a work of art, and it's different every time I go! Plus, it smells good--like, super good (which means the clothes I buy there smell good for a long time, too!). Last year, we found almost all of our Christmas items at R/S, and we had the most special Christmas with our families-- they could tell that the items were handpicked and meaningful. (Make sure you chat up Jennie and Andrew--they are super interesting people to talk to!) Beautiful and purposeful spaces like this are what make CLE...

Room service is one of my absolute favorites boutiques in Cleveland!!! From their trendy apparel offerings to their warm and cozy home goods, they always have a ton of things I want! This is also a perfect place when shopping for gifts for loved ones, they have something for everyone. The owners are always so welcoming and friendly and make you feel at home when you walk in the door. When they were closed per COVID mandates they were still highly effective in their online business, with fast shipping times and convenient and flexible local pick ups. You won’t be disappointed...