Robert's Appliance Service — Local services in Shelbyville

I have used Robert's Appliance Service several times over the last 7 to 10 years now. I am always very satisfied with their service. Their prices are reasonable and the technician is always very courteous. I use the term reasonable because it's a relative term. Someone else might not think the way I do. But, I do believe if they do their job, they deserve their pay. After all I couldn't fix it and their prices are far less than buying new appliances. I have never felt that they were trying to sell extra or unnecessary services. They have always fixed my appliances and I have never had to call them back to redo their job. They have fixed several problems with my oven during the last ten years. It's 20 years old. They have also repaired my refrigerator and my washer. Never a problem with their work. I have used other repair services before them that I was not satisfied with. Can't say enough good...

update the owner did not reimburse anything as stated in his reply below $249 I'll never see again! $79 Trip/Diagnostic Charge $170 Labor w/ 1 year warranty

On August 23, 2022, Roberts appliance "serviced" our washing machine for a DRN error. They removed a quarter sized amount of lint and a broken bobby pin.

On August 25th, the washing machine drain was making a horrible noise (which I recorded and sent to Robert's Appliance). They called me back on August 26th and said they would send someone the following week, but they didn't know when because of the Labor Day holiday. I called on August 31st and left a message and never heard back. Finally got another appliance repair company to come out (9/12/2022) to diagnose my washing machine properly.

I would give this company zero stars if i could! $249 is NOT cheap, and ghosting your clients is NOT...

Extremely unprofessional service, incompetent mechanics, and unethical practices. They can't fix things properly and don't respect the service warranty , instead demand extra charges for not able to detect and fix at the first time. It is a real pain to get hold any of them as they never pick up call and rely on only voice mails. Clearly tells how much they appreciate customer's business. They boast about their monopoly in the area and force customers to their way. They refuse to fix things that falls under their service warranty without extra money and ask customers to look for other mechanics if anyone likes to claim warranty. This type of unethical practices will not garner them...