M Spa and Skin Care — Local services in Shelton

Just left this "spa". I had a Groupon for a 70 minute fountain of youth facial. My appointment was at 4pm and I arrived right at 4:00. I was taken to a waiting room in the back. There was a slight "stinky feet" odor in the waiting room. The esthetician came in to get water and said she would be back in a few minutes to take me. I was reading my email while waiting for her and she took me to the treatment room at 4:21. I changed and she came in and did a decent facial (nothing special) and then left me for about 15 minutes, then removed the stuff on my face and it was over. I got dressed, and grabbed my phone thinking that the time had gone quickly and it was 5:12. hmmm, I thought this was a 70 minute treatment? Maybe I was mistaken? When I got out to my car, I tried to pull up the Groupon but it was redeemed so I couldn't read the deal, so I drove home. When I got home, I was able to read the Groupon and I was not mistaken. It was supposed to be a 70 minute treatment. I called the spa and left a message. Maggie, the esthetician called right back and said that Groupon had made a mistake, it was supposed to read 60 minutes. I told her I didn't even get that--it was more like 50 minutes including the dressing time. She said if it would make me happy I could come back for 10 more minutes. I couldn't believe she said that. That really ticked me off. I won't be returning to this spa and definitely regret not heeding the other reviewers warnings. This was definitely not worth even the $49 I paid for it. Oddly, most of the other negative reviews have...

Product, service and customer care is fantastic. I have become a regular at M Spa for various treatments (massages, facials, scrubs, and waxes). Great deals/discounts are often provided through Groupon, and from the owner, Maggie, directly on birthdays and other special occasions. In addition, I once got a confirmation e-mail for an appointment that noted a price that was lower than I normally paid - I thought it was some kind of special promotion. After my treatment, I was rung up at the full price. When I got home, and pulled up the e-mail, I forwarded it back to the owner and asked if there was a mistake on one end or the other. Maggie confirmed the price I had paid was the regular price, but that she would offer me a special rate on my next 3 appointments (basically 3 for the price of 2) to make up for the confusion! She, and her employees, are professional, friendly, and extremely knowledgeable. I can't recommend...

When I saw M spa's coupon on Groupon for Brazilian Wax, I didn't know what to expect and set the bar low. From the first time I went in to now my third or fourth time, I am hooked! Right when you walk in there is a calming atmosphere and everytime the women at the desk greet you, they are so gentle and polite.. it just starts off your experience at ease (especially helpful when you're nervous for your Brazilian Wax!) I hardly ever have to wait, and when I do, the waiting room is lovely and the staff is accommodating. Maggie is so kind and so easy to talk to! She is always professional and makes sure you are comfortable. Once you get passed that it hurts, you see how great it looks and what an improvement! I'm so glad I tried it out because I'm never going back to shaving- And I will most definitely continue my...