Shelton Heating & Cooling — Local services in Shelton

My home warranty company sent a guy to fix my air condition. This guy left saying he was going to bring parts and never returned. 2-3 weeks later, Salem Heating & Cooling was assigned the work. He was punctual, able to diagnose the EXACT problem and he took time to explain to me and answer any questions I had. He left, returned with with needed parts and the problem was fixed. I also called about my heating and requested the warranty company to assign the job to Salem and Heating due to the excellent experience I had with them concerning my air condition unit. He was punctual, quickly diagnosed the problem and went for parts and now I am enjoying the heat in this cold weather. This guy is such an awesome professional who knows his job. He talks to customers in a respectful manner and listens to their concerns.You are in safe hands with Salem Heating...

It's ok to say you're too busy to take on a new client. It's not ok to return a potential new client's call, discuss the problem for 15 minutes, ask for pictures, and promise a quote and a service call, then text the next morning to say, "sorry, I'm too busy. Call someone else".

They seem real nice and I'm sure business is good, but beware of any company that...

I called Salem Heating and Cooling on Christmas Day because of no hot water. The service technician came out within the hour and was able to fixed the issue immediately. I was expecting to get hammer with holiday pricing but the cost of the service call was fair and reasonable considering the circumstances. I would definately recommend and use Salem Heating...