Verizon — Local services in Sheridan

Don't fall for this Verizon Forward Program for 'Home - Internet service. It's a Low-income $30 month discount. I filled out the on-line app Titled 'Verizon Forward and qualified for VW $50 home internet for $20 a month. Today I got email notice that my next bill is $70, not $20. I called and was told it takes about 3 months to process and then your bill will be $20 mth. This is the digital age, press a button and presto, so why a 90 day delay. Instead of $60 for the next 90 days, it's gonna be $210.00 I'm taking the Home Internet equipment back tomorrow because coverage map has my address in 5G UC but signal is between 1-2 bars. Speeds were at times less than 0.36 MPS other times normal but so unreliable that it was not possible to stream as it suddenly stops to buffer for minutes. I feel their map is out-of-date after a 3-story Apt bldg was built across from us and in front of us a metal bld & pre-school, thus perhaps weaking the signal in my area. Also they offer and I accepted 2 streaming services, I rcv'd email asking me to activate, but I ntfd Verizon I would not need it and would not activate it, I was assured, ASSURED since it was not activated they would not charge. I remembered that I have T-MOBILE'S...FREE...Hulu, Apple TV+ and Netflix, through my Unlimited Magna phone plan, so I do not need their's that they charge for. Last... Everyone is offered 30 day trial period....bring it back & no charges, at all. I was well within and returned their equipment and the agent was amazingly condescending. I came so close to asking why he was angry and talking to me that way and locking his eyes straight at me. He is a tall Man so I felt I should just leave and take the equipment to UPS as instructed. "STILL" charged $40.00 after canceling & rtng equipment. "STILL" rcv emails asking me to activate streaming & to activate "Verizon Forward $30 monthly discount & I did that within first two days. I kept all emails and screenshots. It had been 19 - YEARS since using Verizon. Last time I bought the HTC Thunderbolt 4G phone. Salesman stated 4G would be in my area in about 2 mths & I would be ready. I got 4G signal, LITERALLY on the very last day of my 2 year contract. No longer under contract for a service I never got, except on the 730th day of a 730 day contract, I left Verizon. So I ask, what has changed about Verizon ? Based on my experience NOTHING - HAS - CHANGED. B. E. W. A. R. E. Posted comments are based on my personal opinions that were created by the facts and formed by my experiences dealing with VERIZON WIRELESS. Even if offered FREE Flagship Phone or Tablet I would decline VERIZON WIRELESS. I have no faith or trust in VERIZON WIRELESS. Are there other simular customer experiences, if so please share them with us..... Our voices and posts can generate positive change to Corporate America. PLEASE NOTE, BE AWARE that all Customers of VERIZON WIRELESS do not experience this, these two experiences. If they did, if all customers had similar experiences VERIZON WIRELESS would never have attained a National Corporate Status. My experience is not a "one-off" , it happened twice over a spread of approximately 19-20 years in between each experience, my only two VERIZON WIRELESS experiences. Tho one could ask, "what are the odds, especially after almost 20 years of separation between each experience, uncanny ! Is it because I'm Ugly & Bald.... I've always been Ugly, since birth, but only very recently bald. Nah, can't be that's the reason. Could it be just a cosmic fluke, perhaps? Maybe just maybe it was a "one off day, in the Cosmic Universe and I just tripped the light-fantastic out to The Outer Limits and into The Twilight Zone ! Yeah, that's got a be it, it's jus gotta be. I feel so much Betta now realizing, recognizing, re-initializing my VERIZON WIRELESS experiences. That almost felt like Phycological couch therapy, writing this all down. I no longer feel victimized, traumatized, nor any other .... 'i-zed... except that I am still ugly & bald, I feel good,...

Just wanted everyone to know that this Verizon Store has seriously gone downhill in the customer service department. We went in to get my husband a new phone this morning. There were two employees working, both busy with other customers at the time we came in. No problem, we wandered around looking at merchandise etc. for a little while and then had a seat to patiently wait our turn. After sitting there for a half hour or so, several other customers entered the store as well. One of them chose a seat at the front counter, right between the two other customers in the middle of their transactions. After we had been sitting there for FIFTY minutes, finally one of the original transactions was completed and yep, you guessed it, the guy who had come in and planted himself in the middle of everything at the front counter was suddenly being helped. So I guess that these days at Verizon if you expect good customer service, you have to be an obnoxious jerk and use no manners at all. Apparently that works so much better than politely, patiently waiting your turn in line. We will not be back. Happy to spend my money online or in Billings. And for all of you that continue to preach " shop locally", this is exactly why we hardly ever do anymore. If local businesses want our money and loyalty then they better start working on being...

Wish there were negative stars. Run!!!! Terrible. Two of us went in to buy new cell phones. We did. Bought S23 Ultra's with 256 GB. Then it was suggested that we change our account to business since the phones were used for business. We spent 2.5 hours until closing time. The phones were still not switched and functional. The did not resolve the "issue" they were having, they just showed us the door... closing time. I had a business trip the next day. They sent me with both my old phone and new phone so "I would be sure I had service while traveling". Nope. No service. After getting back, I spent an additional 2.5 hours trying to get service. The other 2 phones on the account had meanwhile lost service. The two old phones were wiped of data. Including the installed SD cards, which were not backed up on the cloud. Lost everything on the SD cards as this data was not transferred to the new phones. TOTAL IDIOTS. Day 3 of the conflagration.... our phones continued to intermittently lose service. Not out of service range mind you, the phone were dead to the network. NEVER GO TO THIS CLOWN SHOW. I received my bill. WRONG. One phone on it. Not my number. Now headed to CELLULAR MINUS to try to straighten that out. I am reluctant. They will probably tank our phones again. Find a...