Aaron's Rent To Own — Local services in Sherman

Updating long overdue review: After getting the situation settled twice over, the third adjustment was the best. Like Goldy Locks, the third option was just right. The manager was patient and helped us greatly. He went above and beyond to make sure we were satisfied and yes, we are satisfied. The couch set (sectional) was a little bigger than I thought but we managed to get it situated in our place. It's comfy and so far holding up well. Thanks again!

I'm finally giving a review and let's say I'm very disappointed in the way the guy handles matters like he doesn't care at all. I don't know his name but he has tattoos and one visible on his arm (best way I can describe him as it's most memorable alongside his disinterest to help me). I want to exchange a set we currently have for something else and when I first spoke with him his body language basically told me -"I'll 'talk' to my boss and get back to you on what we can do. But really I don't care and won't contact you or make any effort to make sure you're satisfied with your current purchase or a possible purchase in the future." That was the impression I got and didn't feel like anything would be accomplished when I walked away. It was a whole week and didn't hear anything back from him. So today we went to the store to look at what they had that we could possibly exchange for. Spoke to the same guy, and yet again same attitude. He behaves like he didn't want to help me. I asked what pre-leased furniture that they had for us to look at and he just looked up from his screen and lazily replied-"They're all over the floor." Hm, okay thanks. You're a big help. So, we looked around and what we looked at was filthy, covered in pet fur, and crumbs on the cushions. We didn't want to possibly take home roaches or bugs if we were to actually get a pre-leased set. Not to mention with the Covid going around, if the pre-leased sets were recently repoed, they certainly are not cleaned for future customers. It was disgusting. I was very disappointed, I don't feel appreciated and will definitely take my business elsewhere. I'll be searching somewhere else for furniture. The lady that was present at the time is friendly and was willing to help me. Wilma definitely is a BIG help when it comes to my payments. I don't trust anyone else to take care of my payments because when I made several payments before and a guy helped me, it screwed up everything but Wilma fixed it every time. She's awesome. I appreciate her help and I highly recommend her if you need a reliable person to take care of your account/payments. She will get the job done if she needs to get further info for you too....

Was a customer for 9 years. I got almost 3 mo behind i owed less than 500 on a stove I paid over 2,000 on an a TV I owed 150 bucks on. They come got it was a disgusting mess. Very disappointed very pist off an will NEVER rent from them again an will never tell anyone to go there EVER. Paid them almost 600 a month for all those years. I hope they go out of business. This kinda crap is just to get the poor poorer they don't help you . I live off disability allllll the money I paid them an allllllllll the other things I've paid off. They make me sick. I hope they go bankrupt. DO NOT GO TO THE SHERMAN STORE....

As a former associate from 2024 and current customer, I know customers can be taken off EZPay and payments can be manually run over the phone. The Sherman, TX location has repeatedly told me that EZPay is required and customers cannot be taken off EZPay... Which means if your paycheck is less than usual, or you got fired/started a new job, your card will be over drafted since they won't let you be taken off EZPay and they have expressed zero remorse when that happened to me. I highly regret leasing from here, will never lease from here again, and do not recommend anyone leasing from the Sherman,...