Taco Bueno — Restaurant in Sherman

Update 4/28: It was so much better today! A little skimpy on the cheese sauce on my chicken chilada, but otherwise, really good!

Taco Bueno in Sherman is usually one of my favorite places to eat and I always order the same thing, chicken chilada platter, but today it was absolutely horrible! First off it took much longer than usual to get our order despite the fact that we were the only customers there when we ordered. When we did get our food, the first thing I noticed was that the queso sauce was a solid gloppy mess. The rest of the platter wasn't much better: the refried beans were dried out and in a semi-flattened ball, the shredded cheese that is usually melted on the beans wasn't melted, had fallen off and was laying on the platter, the chicken inside the chiladas was stringy and dried out, the bags of chips were only half full, which wasn't much of a problem since the chips tasted like they'd been cooked in old oil so I didn't want to eat them, and the rice was cold. Part way through the meal I took a picture of the food. I've attached the pic to this post. I hope this was a fluke. I'll try eating there one more time, but if I get more of the same, I've lost one of my go-to places...

I live in Denison and just got home. Had a long day at work so I was ready to eat dinner. I decided to come here because I love their chicken quesadillas with firehouse salsa and their cheesecake chimis are pretty good. I've been going here a lot over the past few years but this particular visit was highly unsatisfactory. For starters the manager was rude and there was a mistake from the get go. He corrected it with slight attitude. I took a bite out of my quesadilla and noticed the tortilla wasn't even cooked. It's cold and doughy. I checked out the cheesecake chimis. They were burnt and also lacked the powdered sugar. I then proceeded to call the store to speak to the manager but the phone just rang and rang with no answer. That alone is unacceptable. I was a General Manager for a couple restaurants so I know how the service should be and the quality of food. They are rarely busy when I go so why the manager couldn't answer the phone is beyond me. Overall very unhappy with this visit. Will see if this gets resolved and from there I'll decide if I want to...

Been coming here for years, have been into food for years, had my own full time business involving food, and still do catering. Tonight I ordered a "whollatta box" for an easy family deal on a Thursday night. At approximately 7:20pm on June 8th, 2023, one of the line cooks was helping prep my order. To be specific he was a young, Hispanic guy, and on his right wrist he had a bracelet with little silver beads on it. He did have plastic gloves on, then pushed the stuff in the trash can down that is directly behind the drive thru window to make more room in the trash. Then proceeds to, with the same gloves on, help finish prep/box the food. Looked right at me after he did it, and I guess it just didn't register. Cameras inside can easily see this happen. You don't cram your hand into a trash can, push the trash down, and then continue to handle food. Trash the gloves, thoroughly wash your hands, new gloves, then prep. Basic...