Ochsner LSU Health Shreveport - Academic Medical Center — Local services in Shreveport

I am writing regarding the experience that my father and many other patients have been subjected to at your facility. I am deeply disappointed in the lack of transparency and respect that patients and their loved ones receive when trusting your facility to care for them. My father checked in at LSU Oschner in Shreveport on 6/22/2022 at 10:00pm. It is now 1:47 pm on 6/23/2022 and he still has not been placed in a room. At no point did the staff inform my father about the excessive wait time and give him the opportunity to select another facility. Had they been more transparent we could have planned to get him to another hospital that could treat him sooner. He has been in the waiting room for over 14 hours now. That is completely unacceptable for any patient to have to wait to be seen. LSU has been around long enough to have a better process in place to handle an overcrowded emergency room. I have heard multiple times from staff that you all are a trauma center and get many patients. I live in Dallas; Tx and we have plenty of trauma centers and we have processes in place that do not require our patients to wait for 14 hours. You all are in the center of a majority black neighborhood and I’m sure you are aware that many of them do not have transportation. Poverty is all around you and that does not make it acceptable for your facility to treat them any less important. Your hospital itself uses the word “Innovative” in its mission statement yet does not have a proper process in place to handle overcrowding in the emergency room. The definition of innovation is: The creation, development and implementation of a new product, process, or service, with the aim of improving efficiency, effectiveness, or competitive advantage. I strongly suggest that word be removed from your mission statement until you all have produced a new process so that all your patients can receive an overall better experience with your facility. Your first Value is “Patient First”. Well, when exactly is the patient being put first? When exactly is the patient the “Central” to everything LSU does? I have spoken with multiple people about my father’s wait. I asked Poppy in the advocate department why no one informed my father when he arrived that the wait was long? She then stated, that by “law” they cannot tell patients the wait is long. I work in a hospital for a Cardiologist office and never in my life have I seen or heard of one law that states you cannot tell patients that they can be treated, but currently we have a long wait. Had the staff done that my father could have asked my cousin to take him to a different facility. You cannot not simply use the words “We care about our patients” without action. I would like this complaint to be responded to by the CEO of LSU Oschner in Shreveport. I am going to be the voice for those who do...

Where is the negative or zero star option? My fiance was supposed to come Monday at 10am to be checked in for a 5 day EEG. They call Sunday night to tell him that there isn't a bed available that he will need to Come in Tuesday at 10am. The paperwork said there was free parking but it was a total nightmare trying to navigate between improperly parkwd vehicles and people going against the directional arrows and even then the parking lot was overflowing so we went to paid parking which is expensive. Get to admitting and it takes about 30 minutes to get done. Get escorted to 2G. The paperwork had a room listed as his but there was already another patient in there so they put my fiance in another room. The nurse takes over an hour to come in and then leaves saying shes waiting on doctor orders and doesnt want to start an IV in case they need to draw labs so he only gets stuck once. 2 hours after arriving the nurse starts the IV and then someone from lab comes in and says that she has to stick him again that she cant use the IV. The tech that set up the leads for the EEG was clearly aggravated that she had to do her job. After she got all the leads placed she did the strobe light test in the daylight with the room light on and the blinds open. HELLO what is that going to accomplish!? The goal was to have him go into a seizure so they could monitor brain activity. He couldn't even see the light strobe since the room was bright. 4 days later after telling them how to do it to get him to have a seizure, he does the strobe light test on himself with the light on his phone. Then all the sudden the tech wants to come in and administer the hospital strobe light test after I pushed the alarm button to let them know about his seizure. Housekeeping has came in once in 5 days to sweep and push the trash down into the can so as to not change out the bag. Nurses come every 6-8 hours if that. Staff is beyond rude and slower than snails stuck on molasses. Do not come to this hospital even if you are dying. Die with dignity at your own house and save your family the trouble of ever experiencing this so called place they...

Husband was hospitalized after a surgery. Once in a room, they ignored him until his dad repeatedly asked for help. He was supposed to receive oxygen, they didn’t bring him any for 4 hours, and only after his dad reminded them that he needed it because of his severe sleep apnea. They didn’t check on him one time to make sure he was still alive and stable without prompting from my husbands father.

His two follow up appointments have been frustrating. There is clearly not enough parking for the traffic they receive. We get to the hospital 30-45 minutes before his appointment to look for parking. We both go, so that I can drop him off at the door in the case that there isn’t any parking. Today, they blocked the parking lot with a cone and told me that they were full. I asked where else I could park, and they told me that I can pay $5 to park at the liquor store across the street. He is never seen by the doctor at the time of his appointment - his first follow up, he was called to the back an hour after his appointment time. As I currently sit in the car in the parking lot of a business down the street with a screaming baby, his appointment time was one hour and forty minutes ago, and they just called him to the back.

On the other hand, the doctor that performed the surgery was amazing. He was very kind to us, he listened to my husbands concerns before and after the surgery and on his last follow up appointment, and he seems very knowledgeable and talented. He was also very apologetic that their alert system didn’t give me updates during the actual surgery, and he did notify someone that it wasn’t working. While my husband was prepping for surgery, in surgery, and in recovery, all of the nurses that were helping him were friendly and caring.

I’m sure that most of the doctors and nurses here are knowledgeable and caring (minus the ones that were supposed to care for my husband overnight after his surgery - that is still very upsetting). Every other aspect is just very frustrating, and if there was an alternative, we would take it and recommend it to...