Cabela's — Local services in Sidney

We purchased a 2016 Cabela's Hybrid Cabin tent with 2 rooms back on April 9th of 2016 to go camping in May and paid around $500.00 for it less 5% off because the box that the tent was packaged in was torn, dented and taped up. The box it came in as well as the Cabela's staff stated that the tent was rain proof or waterproof however, it was not for us. We purchased at the Acworth, Georgia store and traveled to Estes Park, Colorado to camp finding out the hard way when our tent floor was soaked with standing water after the first rain even though, we used the provided rain fly that came with the tent. We had to purchase a case of waterproofing spray to spray the tent and rain fly and also purchase a heavy duty tarp to cover the rain fly in order to avert further rain leaks inside this tent. I called Earl and Robert immediately at the Acworth store and they apologized and offered to exchange the tent for another or refund our money but I was not near another Cabela's store. We are on vacation for the summer so it will have to wait until I can locate another Cabela's store or return home from vacation. Not sure if we received a defective tent or if anyone else has experienced this same problem. We believe that since the box that the tent was packaged in was torn, dented and taped up that most likely this tent was previously purchased/returned and perhaps, inadvertently returned to the store shelf perhaps, because that customer had a problem as well. My receipt of course is back home so I don't know how that will work to exchange the tent for another one of the same kind away from home. I am back home and I am updating my review. We returned this tent back to the Acworth, Georgia store and they promptly took it back in the box that it came in when, we bought it and we presented our original purchase receipt and we were issued a credit back to our card by Amy who, was very nice and apologetic. I honestly feel that we should have received a bit more than just the refund on this tent because we had to purchase another tent while on vacation, purchase so many cans of waterproofing spray and a heavy duty tarp to cover the rain fly that came with this tent that should have been sufficient to prevent water leakage without our having to buy a tarp to cover the rain fly. Then of course we had to drive all the way back to the Cabela's store in Acworth, GA to return the tent so there of course is the fuel cost. I suggest that if you plan on purchasing this tent that you assemble the tent prior to going camping and check it over carefully and test it for leaks. You may have to spray the tent, the seams and rain fly before it ever gets rained on and allow it to dry thoroughly. Also, check the box that the tent is packaged in to make sure that it is not damaged or taped up as was the case for us. This may indicate a problem with the tent. There is a one year warranty on this tent since it carries the Cabela's name. I also wrote this same review to Cabela's corporate office in Nebraska. Speaking of which, it is sort of odd to me because even though we had the Cabela's tent with us we stayed in the Best Western Plus hotel right next door to the corporate headquarters for Cabela's in Sydney, Nebraska when we were passing through that area because, we couldn't use the Cabela's tent. I think Cabela's stores are beautiful retail stores and they have many nice, quality items but this particular tent did not work for us. Lastly, the top of this tent is open meaning the top is made of screen or mesh material for air circulation and sunlight but it also means that unless you are certain that no rain is in the forecast you must keep the rain fly over this tent not only to keep out the rain but to avert having possible bird droppings or other outdoor particles from falling in on you from above if camping near trees. Also, the instructions on how to assemble this tent are stitched into the provided carrying bag for the tent. It is...

CABELAS LIED I ordered some ammo from Cabelas on November 3, 2015. The order was cancelled a couple of days later. I spoke to a very nice manager named Lisa who informed me there had been an error in the pricing but would honor the price for me. She reordered it and a couple of days later that order was cancelled as well. When I called back I was told they would not ship the ammo. I told them I was not ok with that and was told to contact Corporate. I spoke to a lady named Sandy and explained the situation to her including their managers promise to ship my order. She said they would not make any exceptions. I told her that is not true as I had two friends that ordered the same ammo as I and they did receive their orders without any problem. I gave her the names and she acknowledged they did indeed get their order but shouldn’t have. She didn’t care and basically said “tough luck we are not shipping your order”. I told her that was not acceptable. I escalated by writing a letter to the CEO of Cabelas. When I called Corporate and asked for his email they said they do not have email addresses and stated I would need to send it through the US post office. Who doesn’t have email nowadays? Are they still in the stone age? I sent the CEO two letters but never heard from him. I did hear from Sandy again who stated they would not fill my order. Where is their honor and integrity? I will not do business with a company that lies to their customers. Cabelas: Do the right thing and...

Purchased an item for in-store pickup 7/26. Called several days later to request refund. Sales rep said she took care of it. Checked my bank acct today, Cabelas had debited my acct for purchase price. Called customer service, explained transaction history. Sales rep said there had been no refund because "item is still on our shelf," and it has to be returned before a refund can take place, and verbal request from customer was needed." ??? Sales rep asked if I wanted to request refund. ??? I said, again, that I did want a refund; also this time I wanted a receipt or other confirmation the refund was actually being processed. Sales rep said she would send written receipt. Here's what I would like to say to Cabelas: I shop Online a lot. I have never had a business, large or small, tell me they had processed a refund when they hadn't. The sales rep tried to blame the problem on the bank, which only makes Cabelas look defensive. I am baffled by the sales rep's statement (made after I was assured the refund had been accomplished), that "the item is still on our shelf and we can't refund your money until you request it verbally." After this series of bungled and inconsiderate customer services transactions, I can't imagine the circumstances I would shop at Cabelas again, but I can easily imagine a circumstance in which I would share this experience with an...