Sparks Furniture — Local services in Sierra Vista

It is very unfortunate that I have to write a negative review ironically I sent a positive review 5 1/2 months ago about Sparks Furniture . I sure wish I had not. I paid Sparks Furniture in full for a bedroom set beginning of August. They told me it would be approximately up to six weeks for shipping Post six weeks. I followed up with them every couple weeks and they had a host of excuses always blaming it on the furniture company then about two months ago they did not even respond to text email anything and I doubt primarily with gunner Sparks camera Sparks the owner son at the Bell Road location when I did not hear from them a month ago I drove to the Bell Road location and found out it had closed The owner of the company adjacent to where the Bell Road Sparks used to be was happy to inform me that they had closed that location but the primary location in Sierra Nevada owned by Cameron Sparks was still very much open. He even gave me the phone number go figure. I reached out to that location. I spoke to the employees they said that there was many people that were also calling in disgruntled. They said the owner Cameron would only respond. Moving forward to folks like myself if I sent an email to him directly and I did he did respond and once again he blamed it on the furniture company and said he was angry. They had not actually shipped it as they promised a couple months ago. He said that he was going to issue me a refund check for the full value. I told him that would be great acceptable we’d move on. It’s been two weeks. I’ve sent numerous emails to Cameron and he no longer is responding even though he promised to send the checks so effectively they have stolen my money. They have lied repeatedly Obviously I’m going to have to pursue other means to get my money back, but I wanted the general public to know that he has stolen my money at this point they are not reputable. I am an army veteran, which makes it even more disgusting that he has done this not that I am any better or worse than anybody elsebut if in fact, you’re looking for a review on them, they are very, very unethical immoral however you wanna look at it you get the...

EDIT SEE BELOW

My family and I are in the process of moving to Tombstone and called numerous places to see if they would deliver to the new house. Sparks furniture was the most reasonable with their delivery fee so we went there.

Shopping experience: The employees were nice and gave us the space we needed to shop. Unlike the big chains, no one lingered over us, but was there when we had questions and was ready to check out.

Prices: They weren't over priced for the amount of furniture purchased. We set up delivey with the knowledge that some items may be sent later.

Delivery: There was a hiccup in delivey due to a miscommunication with Cara. I called 9/19 to verify delivey of the items and when she called back she stated all items would be delivered the next day. However, on the delivey date I received a call from Tim that said there was issues with one item and others not in yet. As you could imagine I was shocked and not happy.

Resolution: Tim worked hard to order me a replacement piece of furniture, get us loaners of what wasn't in and still get our order delivered to us. Turns out we like the loaner pieces better and will be keeping them.

EDIT: 10/9/22: Still no word on when replacement bed and tables will be delivered. Called twice and Tim still states it's in route and researching. Trying to stay patient...

10/16: Still have no idea if/when I'll see my replacement bed. Last I was told another 8 weeks on top of the 6 weeks I've already waited. I picked out a few back ups and what shock they're not in stock either. Tim, who I just found out is the manager and not the owner states I'm stuck with a bed with no storage drawers until either the replacement or back ups arrives. I feel defeated and I've actually given up on seeing the actual bed I bought or any bed that I picked out. I at least got money back for my missing tables or will once it stops saying pending.

EDIT 11/2/22: Still NO word on my replacement bed and manager Tim seems to be out of the office for days at a time when I call. Time to call my CC company and stop payment m

Only reason they get a star is because of how they deliver...

Walking in to sparks was fine people were nice not to pushy - for a small town this is the best place for the furniture. Mind you as I wright this review I haven’t received my order yet. I walked in and easily dropped 1400 bucks on a bed dresser and mattress. I knew what I wanted and was in and out in 45 minutes if they make commission- by far easiest of the day- sat down put in my order lady said it would take 7-10 business days I said awesome I move in my new place in a week .. even if I sleep on the couch for a few days. Well today marks 2 weeks since I bought the product. And I received a phone call yesterday I can get it delivered Friday after thanksgiving. 3 weeks later. See my problem is yes it sucks sleeping on a air mattress pregnant. But I know I have a bed on the way- the part that I think is poor quality business is the fact that I was told 7-10 business days- not three weeks. I would have prepared a little more if I was just told upfront the truth. I get this is a small town and I come from the city where you get a little bit better customer service because there are more competitive places.. but I still had a whole guest room dining room and living room to buy. So I had to unfortunately go some where else cause I needed things a little quicker. One more thing I might add I asked if I could even pick up so I didn’t have to wait and they told me I could but if anything is wrong with it.. it will be on me- I get that.. but why are you even thinking something could be wrong- I thought about just getting a refund and buying some where else, again sleeping pregnant on a air mattress isn’t the best, but even if I did that they still get 30 percent of my money for return fees, which also was never explained during the transaction. So far very disappointing and I haven’t even received the product. Again wouldn’t have been such a deal if I was just given proper timing so I could have bought a guest bed in the mean time...