Ace Hardware — Local services in Smithfield Township

It is Thursday afternoon at 5:28 PM. I just walked into Ace Hardware in Huntingdon, Pennsylvania to drop off an Amazon return. I had originally planned to drop it off in Altoona, but since I was in Huntingdon I decided to drop it off here instead. Upon entering the store, there was an older gentleman and a younger gentleman waiting on customers. The older gentleman appeared to be busy doing something else so I simply smiled and said “hello” (which he never responded) and was walking over to the younger gentleman’s line to wait my turn. I was carrying a box as well as my package that was still in the original Amazon mailer. I heard a loud slam and the older gentleman say “here’s the tape” in an aggressive voice. I assumed that he was talking to the younger gentleman or to someone else who worked there. When no one responded, I turned around and said “Excuse me!?” He then proceeded to tell me that I would have to package the things to send back. I told him that I had originally planned to drop it off in Altoona and I had the return code from Amazon. I told him that I didn’t know if I would have to box it up or not but I brought a box along just in case. The longer I stood there, the more infuriated I became at the lack of his unprofessionalism and his poor attitude toward a woman especially at the age of 64. I simply told him that I would take it to Altoona and left the store. I had originally planned to purchase some other items while I was in there, but now I don’t plan on ever going back due to the rudeness I experienced. He clearly seemed very angry and it is my hope that he gets whatever help he needs to deal with the general public in a...

Three trips to get a set of four bolts to mount a new tv. I had the specifications for the bolts directly from my tv’s owner’s manual. Unfortunately, no one at this Ace Hardware knew about the different sizes or how to identify them. On my third trip to get the bolts they finally gave me the right ones... sort of. Their boxes had mismatched bolts in them so 3 of the 4 were correct.

If you need any help finding the right product, you’re probably better off...

The Sunday crew was there! Needed four bolts washers and nuts with hundreds of boxes to look through asked for help and all I got was "what we have is down that isle" after spending 20 min to find them I took them to the counter to pay and the guy said "I can't charge you if I don't know how much they are? YOU need to go back there and find out the price" where is my paycheck? Didn't know I...