Verizon — Local services in Solon

I would rather go to the Mentor location than ever go to this one again. I went in there this past Thursday (6/13) to pay off/upgrade my phone since my screen cracked and is falling apart. One of the female associates greeted me and asked for my phone number etc. Pulled up the account and saw that I wasn't an administrator so I asked if I needed to call my dad (the owner of the account) she said no, and sent the code to my phone number instead to avoid needing to call him. Ok cool! I start comparing phones and prices, and there was a past due balance on the account (because we have been with this phone company for decades, my dad has always paid a little behind and it's never been an issue when upgrading) she made no mention of it. The ONLY reason I didn't upgrade Thursday is because I couldn't decide what phone I wanted. So she tells me to come back after Father's Day and there should be better deals, so I decide to do that. Well today came (6/17) and I went back in there. This time I was not greeted immediately and by the time the girl who helped me on Thursday became free, she looked at me and purposly avoided me and checked in someone who came in after me. Then I was finally greeted by a guy. I told him what I was there to do, and he said he needed to send a code to my Dad since he's the owner of the account. So I call Dad, give him the code, then I'm told there's a past due balance on the account and I can't do anything until it's paid off. I said the account is always behind, and the girl who helped me before never said that was going to be a problem and I was just given a "well, sorry." I've NEVER had an issue with the Verizon in Mentor when it came to this, so I'm not sure why I had an issue here. This one is a lot closer to me, which is why i decided to stop on but honestly, never again. I also think the employees need some retraining if one person is sending ME a code to access the account and another employee is saying he HAS to send it to my DAD and HE has to give it to him!

Before there's a "response from the owner" no, I will not give you guys another shot. After reading all of the very recent negative reviews I think someone actually needs to step in and either hire a new team or re-train all of them. These phone's and plans are expensive and this level of service is...

Went in with my pregnant fiancé to buy a GOLD iwatch. Dante the sales associate sold us a “rose gold” watch, which was labeled gold. Mind you- there is two different iwatches with “gold” as the color. A rose gold and a GOLD. Well my fiancé wanted a GOLD watch to match her wedding ring. Never once did he communicate with us there is two different types of the gold. Assuming since she is a female automatically of course just a gets her the pink gold. Which my fiancé hates the color pink. Get in the car open the box and there it was pink. We left right as they were closing-So we had to drive up there the next day to return it. Andrew, the store manger, Was telling my fiancé that 99% of the time when people come in and order a gold watch it’s the pink one they want. (If you look at the Verizon reviews online we’re not the only people who had this problem.) (Why are we assuming?) ( The issue is we had to pay a $50 restocking fee because we opened the box.) Andrew was doing nothing be belittling my fiancé and just giving us the run around for nothing. My fiancé never complains about anything but this is just a trash situation. So he tells me I can talk to his manager Eric tomorrow when he is in. Eric’s ego consists of zero customer service skills or education. It’s sad how the pandemic has given so many under qualified people jobs in customer service. It’s costing me my money, time and sanity. As a family of health care professionals it’s disheartening to know this people can be so reckless and ignorant. In our profession people would die and probably refuse care if we presented so reckless, careless, and operated on ZERO communication skill. (Let’s be honest communication is the bases of life.)Trying to end on a positive note with Eric I was like you know what, moving forward so this doesn’t happen again to another person maybe you can use this as an educational this for your staff & he was so quick to tell me there is nothing wrong with his staff. Okay. I see why your store & employees are they way they are. One last thing. We all know phone people make commission right? So the gold watch costs most money then the pink rose gold. So why is the staff not even trying to upsell? I don’t get it. But also to Eric that was not a...

I went in last week with my phone that had been strangely dropping calls. Could not hear the person but phone appeared to still be connected. When receiving calls I would “answer” but phone kept ringing/vibrating. Could not get calls. Camera would not work either. I got to the store at noon and was greeted at the door immediately by Zach. I explained what was going on with the phone and he said it sounded like the SIM card. He changed it out and phone worked great. I was in the store for maybe 10 minutes. It was the best experience I’ve had going into this store this time as I’ve always dreaded going because of the long wait time and them always wanting me to upgrade something and leaving with a higher monthly bill than the last. Phone has been working fine. Until yesterday when talking to my daughter it made snap sound and I could not hear her talking, phone looked like it was still connected but nothing. So once again I will be heading back to the Solon store to see what can be done. I’d call Verizon direct but with the phone not working I can’t. I will update after today’s experience at this Solon location!

Update. After visiting the store the second time with the issues I was told to contact the insurance carrier that I have. From home I visited the website of insurance and answered all the questions it seems that the phone is no longer under warranty. So.. not a Verizon issue. Anyway. Store employees were still somewhat helpful. Phone issue not really solved. It’s hit or miss with connectivity since the latest...