Carpeting by Mike — Local services in Somerset

Terrible experience placed order for new kitchen floor 2 months prior to installation date. Received call from Austin ( young kid but nice and polite) the warehouse worker on the day of installation and over an hour after the installers were expected at my house stating they don’t have my floor in stock. Please keep in mind I took a day off work for the installation. Austin claims the floor did not arrive in time. I kindly reminded him we paid 50% down payment 2 months prior and it’s not acceptable to get a call the morning of our expected installation date with news that our installation for that day is cancelled. Pass the blame onto the warehouse for not delivering. However as the end consumer that’s not my problem shouldn’t someone have checked on this sooner ? A call to Spencer the operations manager and estimator goes unanswered only to find out from Tiffany ( owners daughter ) that Spencer no longer works for this company. Wow. Any more surprises ?

Very frustrated. They should have checked inventory several days prior to install. It was admitted to me by Austin that he realized at 6pm the night prior to installation that they didn’t receive my flooring. A call that evening at least could have prevented me from taking an unnecessary day off from work.

Very unhappy and will tell everyone I know to avoid this business.

EDIT in response to owners reply For the record the owner did apologize and tried to make this right but fell short. There was no guarantee from the owner that they could get my kitchen floor installed without a weekend delay. I took time to prep and remove my kitchen furniture and appliances. The next best option was for the company to move me out to mid February ( 30 days from scheduled installation). Might I suggest giving proper notice to a different customer of a scheduling change inorder to accommodate my floor for the next available and soonest install ? I offered to allow the installation to occur the following week but was told NO they are starting a 5 day job and next available would...

I recently had the pleasure of inviting this exceptional carpeting and hardwood floor company to my home for an estimate, and I must say, the experience left me incredibly impressed. From the moment their team arrived, I could tell that I was dealing with true professionals who were passionate about their craft. Hector took the time to understand my flooring needs and provided expert guidance, suggesting the best options for my space. His knowledge and attention to detail was evident as he carefully assessed the area, taking precise measurements and considering any specific requirements or challenges. Throughout the process, they were courteous, patient, and genuinely interested in ensuring my complete satisfaction. By the time they presented the estimate, I felt confident that I was making the right choice. If you're in search of a carpeting and hardwood floor company that combines expertise, professionalism, and exceptional customer service, I highly recommend reaching out to them. You can trust them to transform your space into a stunning showcase of beauty...

I originally had my flooring installed by Carpeting by Mike about two years ago. I got water under the flooring and had to replace it a couple of weeks ago. Two years ago I had a great experience from start to finish with Carpeting by Mike- they came when they said they were going to come, both to measure and install the flooring, and the installer did an exceptional job. I had the flooring installed in a herringbone pattern and the installation was impeccable. My experience two weeks ago was the same. They came when they said they were going to come and the installation was again impeccable. Customer service throughout the entire process was fantastic and their prices were definitely competitive. Without question I would recommend Carpeting by Mike. An added bonus for me is that I am a single women. A lot of times when dealing with companies, especially ones that do work in the home, I leave the experience feeling like I got a thorough fleecing. Not so with anyone I interacted with in this company. I cannot give higher praise than...