Glen Ellen Village Market — Local services in Sonoma

This is regarding the Glen Ellen Village Market. I have had one bad store experience after another. Now I am owed $2.39 from this store. I bought a soda which was expired two days ago. It is a "Coke Dreamland-Dream" soda. Once finding this out I went back today asking for a refund with valid receipt in hand. I was refused a refund by cashier Maria. She said I can only exchange it. I informed her that ALL of the sodas of that kind were expired including others! She robot repeated ten times for me to go walk to the back of the store and exchange it while I held my ground explaining all of the sodas were expired. She never obliged and now this store owes me my money back. This is completely unacceptable not to mention over forty expired sodas on this markets cold soda shelf. This is an open cold shelf styled soda showcase in the very back of the store. She also mentioned "I had been there several times this year" as if that was a bad thing??? So they apparently do not want repeat or stable customers. Wow. Ok well another thing is this store shuts down early every night. They claim to close on Google hours at 9pm but when I show up around 7:30pm the carts are blocking the doors and cash register making it extremely difficult to enter, exit, or even pay. I had to reach one arm through a cart and long poled duster mop display in a narrow area to pay with my credit card causing me to drop my card on the floor. That was two days ago the same day I got the expired soda. Maria was at the cash register then. Like I said. And tonight she was when I attempted to get my deserved refund. I will not let this go and expect a resolve...

Update: I usually don't reply to any responses but here I feel like I should. On the fresh bread rack, no item was priced for $7.99. Very clearly marked boule for $4.99 and loaf for $6.99 along with their company names. Since my need was small, I chose a small boule marked as $4.99. When it was scanned, I was told it's for $7.99. When I showed your cashier, clearly marked company name and price, she ignored it. Focused on another price $6.99 and charged me that as if doing me a favor.

Apart from this, for a small boule, $7.99 doesn't make sense. Even bigger bread from the same company was marked for $6.99. I'm glad you passed whatever county visits, but this is my experience and I stand by it. Dishonest practices. Displayed lower prices and scanned higher.

I stopped while traveling hoping to find some local items. Got Basque Boule bread. Listed price was $4.99. Cashier said it's $7.99. Now there was NO bread marked for $7.99. I showed her the price and the item name which was $4.99. I was still charged $6.99 which was the price for another long sliced bread.

This is a crooked way of charging and it's illegal. Not to mention, when I showed her cashiers made a face like I was arguing about $2 while it's the store who is practicing shadily.

Even if I travel this way again, I will not shop and can't recommend it to other...

As a Napa Valley Chauffeur, I have been coming to the Village market and recommending everything they have to offer for many years going on 19 actually … I had seven clients today from Miami that were quite pressed for time, so I had them order online, which was a bit of a fiasco and went to DoorDash … Eventually, it got corrected . When I asked the cashiers whether they still give a Chauffeur a sandwich when we bring clients to them I was denied . Bought a sandwich anyway … The new policy for chauffeurs here you must bring in all of your guests before you can receive anything as far as the sandwich may go . I understand the limitations on people taking advantage the village parking lot is never Limo friendly and at $200 per hour. It’s not practical to have every client in the store at one time … Still, I highly recommend this cause it’s such a unique market, but management needs to be concerned about the fact that we do put a bright light on your services, and it is not always practical to bring in clients at lunchtime to accommodate this . Thank you for your concern and we’ll see how...