Verizon — Local services in South Kingstown

I would not recommend going to this store. If you have a simple issue go for it but if you plan on using a promotion I would recommend going elsewhere. My husband and I purchased iPhones from this store in November. We were told we would be getting a $700 gift card for switching to them to pay off our AT&T final bill. The code we were provided was not the right code. It took 2 months and 8 hours of my time on the phone with Verizon to figure this out. Jay said he resubmitted the offer with the correct code but has no idea when I will get my money. I asked for a confirmation number to look up this information and was told there was not one. It is now mid February. There has been no communication from Jay or the store. I have to call and ask for updates. I called the store two weeks ago and was told Jay was on vacation. I asked if anyone else could assist me and they told me no. I asked for them to have Jay call me when he returned. I waited a week after his return date and called to see if there was an update. He said “nope.”Jay was rude and very unprofessional. He responded to my questions with “yup” and would not let me finish a sentence. Which upset me further. Not only do I not have my promised money, but now the people that made the promises are rude. I asked if he could reach out to someone else. He stated his rep is on vacation. I said can you speak to someone else. He said “nope!” He told me to call 611. So he received his commission off my sale and is now telling me to pound sand. I have now asked to speak to the manager, Kelsey and the owner Dave. I do not have high hopes that I will get a call back from them. I feel like I was bated and switch. I was given the wrong info and then not had help since. Also, my husband received a defective phone and Jay tried to tell him so sad too bad. We had to speak to a manager to have it exchanged. That should have been done without question. New phones should not have a green bar across the screen.

Update Kelsey did call me and told me there was nothing the store could do. I again stated the owner needs to call me. After another day of texts with Kelsey, Dave did call. He was kind and understanding of the situation. Dave did cut me a check and...

From the moment I walked in, Jason's dedication to customer satisfaction was evident. He went above and beyond to assist me in purchasing a new phone, showcasing not only his technical prowess but also his friendly and approachable demeanor. Jason's skill set truly stood out as he seamlessly transferred data that wasn't in the cloud and ensured my old phone remained operational during the process. His thorough explanation of the features of my new Samsung Galaxy 23 Ultra was incredibly helpful and demonstrated a genuine commitment to ensuring customers are fully informed. What sets Jason apart is not just his technical expertise but also his personable and kind nature. His enthusiasm for sharing information, tips, and tricks on utilizing the technology was invaluable. Furthermore, he took the time to introduce me to products that would enhance my experience with the new phone. In addition to providing stellar service during the purchase, Jason took the initiative to share his schedule, assuring me that he would be available should I encounter any issues with my new device in the future. This level of commitment has solidified my loyalty to Verizon, and I am confident that Jason's dedication is an asset to your team. I want to ensure that Jason receives the recognition he deserves for his outstanding service. His professionalism and genuine care for the customer experience have left a lasting impression on me. Please convey my gratitude to Jason, and I hope that his exemplary service is acknowledged within the Verizon community. Thank you for employing individuals of Jason's caliber. I look forward to continuing my positive relationship with Verizon, thanks to...

Mike was great, but … read on. My wife and daughter stopped by and chatted with Mike. He was very helpful and informative. I then chatted on the phone briefly with Mike and stopped in a few days later to investigate a phone upgrade. My daughter and I both traded up - 7 to a 12 - and Mike was helpful, knowledgeable and efficient. I’d work with him anytime. All that said, we got there with no other customers present. Shortly thereafter, more customers started coming in. There appeared to be 2 other employees there, another guy who greeted and worked with customers and a woman who basically ignored everyone and just sat at her computer. She didn’t even greet any customers and ask them to wait. The only time I saw her interact with a customer was when she was addressed directly by someone who wanted to pay for something off the rack. I was told by another customer (having left and come back while my data transferred) that he and another customer had been waiting for over an hour just to talk to someone. Mike was able to multi-task between his newer customers and me to finish what we had started earlier - thank you Mike! Why the third employee did nothing active to help is beyond me. It was such a waste of time for several of those who came...