Secret Vanity Boutique — Local services in South Miami

Very disappointed with this boutique for the second time. I have been visiting this boutique for a while now. Own a few pieces from them and a very special ring which I get a lot of compliments. About three months ago, my daughter’s and I visited the store looking for ideas for a dress we wanted to gift my 22 year old niece. She is very petite so I was merely comparing sizes to my daughter by place the dress in front of her to gauge whether it would fit my niece. A sales lady or I’m not sure who she was. Rudely stated that wasn’t appropriate for my daughter. First of all, she is my daughter and I say what she and she can’t wear. Second of all, I didn’t ask for anyone’s opinion. It made my daughters and I feel terribly uncomfortable and we end it up leaving . I felt like I was not welcome in a place where I would have been spending my money. After that I didn’t want to set foot in there again. Until today, I was looking, browsing if you will for an event dress. At the beginning all good . I was asked what was I looking for and all pertaining questions. I was gracious told where things were . So I was kept browsing. After a while I noticed the sales lady would tell me this are more formal . The ones you are looking for are on the other side. So my daughters and I, made it through the other side. I’m a shopper and look around and maybe purchase something else. But my girls and I felt we were being watch constantly by this lady. My daughter told me I feel we are doing something wrong by simply looking . After a while , we decided to leave because of how uncomfortable we were being followed. They are ways to be helpful, following costumers around , lurking and just being so on top of them is counterproductive. I would have totally purchased something. But I felt pressure . It is a shame as this was one of my favorite boutiques. They just lost 3 costumers . The boutique should improve sales rep training . We took our...

Walked in with my mother to shop for a dress for an upcoming wedding. Even thought we might find some unique dresses for the bridesmaids. We were quickly approached and asked if we needed assistance, which I thought very helpful. However, we were soon hit with realization that the assistance being offered was to shop somewhere else. While being attended to by the young assistant there, a woman appearing to be either the owner or manager (not sure which as she didn't introduce herself) Succinctly, stepped in and informed us that they only specialize in "tight, sexy dresses" and that we would NOT be able to find anything suitable for my mother there. Considering that we had already seen a couple styles that would have been very tasteful and that she wasn't the only one shopping, seemed a little strange. But then we were told we might be better off looking somewhere else. By the face she made while informing us of this, I guess the thought of a mature woman shopping at the boutique was unwanted in the least, completely deplorable at most. I won't get into the fact that the long looks given to both of us were pretty judgemental or the fact that the tone in which the message was received was definitely less than kind. I will say that there is absolutely nothing SECRET about their VANITY. I will gladly take my business to Macys as recommended and be happyto never step foot in...

I bought a dress from this store for an extremely important event, and when I got home, I found it had a hole in it. I went back asking for a simple exchange or at least a solution, and instead of helping me, they immediately tried to blame me as if I had damaged the dress myself.

The way they treated me was disgusting. At first, they act friendly when you’re spending money — but the second you have a problem, they completely turn their back on you. They were rude, dismissive, and literally made me feel like I was being accused of lying.

The woman who helped me (a Colombian lady) was especially aggressive and unprofessional. They kept hanging up on my calls, wouldn’t let me speak, and even went as far as to block my number so I couldn’t contact them anymore. They refused to call a manager, refused to let me speak to the owner, and told me it wasn’t their problem.

To top it all off, instead of handling the situation, they gave me a random number and told me to fix the dress myself. What kind of store does that?

I have spent money there before and used to recommend this place to friends — never again. No one deserves to be treated like this, especially after spending their hard-earned money.

If you’re thinking of shopping here: don’t. Because if you ever need help, you’ll get nothing but disrespect and...