Target — Local services in South Miami

I went to this location today to purchase a lunch box. I went to check out in the self checkout line. When I was walking up to the kiosk, I was approached by a worker who was overseeing the self check out. She told me that she needed to search my lunch kit and took the lunch kit up and opened it. I asked her why she was doing this. She stated to me that if she doesn't do it that she would get in trouble with her boss. I told her this was very interesting as my boyfriend purchased the same lunch box and he was not asked to open it before checking out. The employee did not respond.

If this is Target's Loss Prevention policy program. It needs to be enforced across the board and not by random selection. Especially when you as the customer don't know what the selection criteria is. If you randomly select people you'll miss the actual thieves and it appears to be profiling. To note my lunch box was empty. For clarity I am black. My boyfriend is white.

Tried to call the store three times after the incident today. It rang out each time and the call was disconnected. They have a "we are hiring" sign outside. So in addition to this case of profiling they are short staffed. Never was able to get the name of the employee. I definitely filled out the survey on my receipt. Waiting to see if I will be contacted. This experience left me totally disgusted. I have never had an experience like this in my life. Clear sign...

The store itself is fine. But the customer service help is disgraceful ever since they changed to the new configuration. This afternoon there were 11 people standing in line and zero employees behind the counter. Everyone was in disbelief, including the lady first in line. She said she had been helped but it was taking forever.

To top it off, a security guard named Emanuel smugly told us several times that we were not the priority. Drive thru is the priority. Emanuel seemed to think we should be willing to stand there forever. After all, drive thru is the priority. He repeated that 4 times, including after I said more employees should be assigned to the customer service desk. Emanuel directed us where to stand. After all, we're not a priority but we are a safety hazard, in his words. Emanuel made it perfectly clear he didn't care if any of us were ever helped. Drive thru is the priority. After Emanuel and his arrogant attitude departed, one fellow customer said, "Well it's nice to know I'm not a priority. Why do I shop here?" That's exactly what I was thinking. I am not only a customer but hold 251 shares of stock. That TGT stock is not cheap. It's scary if this non-priority attitude is widespread and impacts...

I have always been very happy with this store, however, today I went to purchase a Merona bathrobe for my husband for Christmas. There were a number of Merona bathrobes under a sign that read $24.99 as advertised. When I went to the cashier, I was charged $39.99. I immediately went to customer service to inform the clerk about the discrepancy in prices. She then told me that the correct price was $39.99, but if I brought the $24.99 sign to her, she would honor the reduced price. I then brought the sign to her and she continued to tell me that the correct price was $39.99, consequently, I returned the bathrobe. Moreover, I had purchased two Hanes fleece sweatshirts at $6.00 each and was charged instead for six sweatshirts instead of two. Maybe it is due to the holiday season, but I was very disappointed with the service provided. The employees should be trained to treat the public in a kind and...