AIR® Aerial Fitness — Local services in South Orange

On my way to my second class, my Uber was met with standstill traffic causing me to arrive to my 9 am class at 9:01am. The door was locked and the instructor (Izzie) stated their policy was to not to allow late arrivals and gave me the business card to reach out to the owner (Maura) whom I immediately contacted but could not get ahold of.

I completely understand the late policy but was hoping for some grace due to the fact it was 1 minute and the other students were drinking water and getting warmed up.

While awaiting for a call back from the owner, I was on the phone with a friend who also attends the studio and explained what recently transpired. She then sent me a story posted to the studio’s business account, within 15 minutes after me being turned away, which depicted a customer being locked out for arriving late.

I was taken aback by the lack of professionalism from the business and felt as salt was being poured onto a wound which seemed a bit unnecessary given that I was still waiting for a response regarding rescheduling a class. I followed up with a message expressed my discomfort after being made aware of the post and was later contacted by the business owner via text after which she offered return of my ClassPass credit.

At first I was open to attending on another date but after witnessing this behavior I have no intention of returning nor...

this place never answers the phone!! i arrived 10 min early trying to locate the facility and continuously called to get some type of help on where they were located. i was 2 min late when i finally found it due to me asking another store for help since no one would return my calls. when i arrived a women made me wait another 2 min in the cold before handing me a card through the door saying i must have called the wrong number…… lo and behold the number matched the number i had been calling …..3 times to be exact prior to the class starting. If you guys are going to have a number attached it would be helpful if you actually answered it….i hate that my experience was ruined because i was really looking...

I recently took an aerial fitness class and it was an incredible experience! The instructor was knowledgeable, supportive, and made sure everyone, from beginners to more advanced participants, felt comfortable. The class was a perfect blend of strength, flexibility, and fun, as we learned how to use the aerial silks to perform different moves. The atmosphere was welcoming, and the small class size allowed for personalized attention. I left feeling empowered and energized, and I’m definitely looking forward to the next session! Highly recommend it for anyone looking to challenge themselves while...