DICK'S Sporting Goods — Local services in South Riding

I’ve had several bad experiences at this store, especially with the manager, Raj.

Most recently, I came in to return a bicycle for my kids. When I bought it, an employee told me I could return a lightly used bike within 48 hours. I wasn’t feeling well, but I still managed to come back within that time. Instead of helping, Raj gave me attitude, was dismissive, and acted like he didn’t take the situation seriously at all.

This isn’t the first time I’ve had trouble here. On a past visit, I asked about shoes in a size 5, and Raj just pointed in a direction instead of actually helping me find them. The rest of the staff isn’t much better — most of the time they’re standing around, looking at the door, on their phones, or chatting with each other. The store is usually empty, but they still don’t seem interested in helping customers.

Customer service just isn’t a priority here. If the staff doesn’t want to help, they might as well replace them with self-checkout machines. I won’t be coming back, and I honestly think corporate needs to take a hard look at...

Worst experience EVER!! I can't believe how terrible the customer service was at Dick's Sporting Goods. I tried to return a brand-new bike just a few days after purchase because it wasn't the right fit for my son—turns out, mountain bikes are not something you can easily figure out in a few rides. But the staff, especially Raj, was unbelievably rude and completely unhelpful. He refused the return, even though the receipt clearly states you have 30 days. Instead, he arbitrarily claimed there was a "24-hour return policy"—a policy they never even mentioned when I bought the bike. It’s impossible to know within 24 hours if a bike fits! To make matters worse, Raj wouldn’t budge on anything, showing zero understanding or customer care. I will NEVER shop here again and would strongly advise anyone to stay away from buying bikes at this store. The whole experience was beyond frustrating, and it's clear they don’t care about...

I've been to this store a few times.

This time, I specifically came for a tumbler, for daily water intake. The choices were insane! Stanley galore everywhere..I mean, geeeez, an entire wall plus additional shelves. Then there were the new trending brands as well as the OGs such as Yeti. I definitely skipped all of these trending brands and went for one that actually looked nice and served the purpose.

They do maintain the organization of the items pretty well, so kudos to that.

The staff on the floor were nice in guiding me to the sections with the tumblers. I want to give more stars, but the checkout line was soooo slow. One customer decided she wanted to go back to the floor and grab another item. Instead of letting me go ahead or taking me on another register or calling another employee, the employee just had me stand there waiting....I literally had one item.

There is plenty of parking available in front...