Papa Johns Pizza — Restaurant in Virginia

This place is a disaster, being led by a complete clown in Aden. I called at 5 for an order to be picked up at 630. This was for my 4 year olds birthday party at a place that was in the same shopping center. It seemed as though everything was fine, until I was called back 45 minutes later by Aden himself, letting me know that they can't take call ahead orders, due to it being the busiest weekend of the year. That was laughable, and a complete lie. He then tried to blame it on the guy who took my order. It starts at the top buddy. Obviously, having to pivot and find a competent place to get food for my 4 year olds party, we transitioned to Badd Pizza, who rushed our order and saved the day. The Little Gym has a deal with this Papa John's, and even they said that they always have issues with Aden and his team. Aden is driving this place into the ground. Aden had the nerve to call me at 655, party is over at 7, to let me know that our order was ready...lol. This guy is a nut. The reviews speak for themselves. I feel sorry for the franchise owner, and I will be taking this to corporate. If you want a good pizza around the Dulles Landing area, take your business to Badd Pizza. I wouldn't give this Papa...

First of all manager on duty went into bathroom for 10 mins and came out without washing his hands and straight to making pizza bare hand. Never ordering from this location again. Wish I can put negative star for the manager on duty on 11/17/2021. I think his name was Brett or something. Ordered stuffed crust and pizza came out like crunchy crust so I said can you re make it ? The guy comes looks at it agrees and he went back to manager and Manager said they are humans and makes mistake and I can respect that but his attitude is not acceptable. He said he can remake the regular crust and I said what can’t make the stuffed crust ? He said if I can do a better job I should apply and work there and he was so disrespectful. He called me a tool lol. I just asked for a refund and he said it processed with no receipt. I said you messed with wrong customer and will complain with upper management and he said he will call police cause that was a threat lol. Dude is like 6ft 3 300pounds. I hope owner for this location do something about this cause looks like lot of negative reviews are for poor attitude and I see why. Managers are suppose to fix problems...

It's no surprise this location has 2.9 out of 5.0 ratings; I am convinced part or all of the bad ratings were caused by the blue COLORED eyes white girl who works on wednesday between 1 and 3pm. I called in for order and in under a minute during the call she hung and blatantly told me she couldn't understand my English. I went to the location and made my order, which she understood; then I politely asked her which part of my English she couldn't understand when I called in? Astonishingly, she left the register and refused to take my order. I didn't felt bad of her actions because there are too many pizza locations in the area, and it was clear that she needs more training or hates her job. I felt bad and sad for the owner of this location, because the owner is getting this white girl get paid everyday she's at work for not doing her job right whilst loosing money and customers. This is by far the worst customer service have experienced through out my stay in the...