Spartanburg Medical Center — Local services in Spartanburg

I am so shocked that a hospital that claims that they are nationally recognized for patient care and satisfaction is so far in this persons personal and professional opinion is at this moment at the low range! As an ER patient - I was met by a RN who came in and put in a line - she did a great job, didn't really feel it. However, another RN came in to draw my blood and when I stated "That hurts" she replied - "Don't be a such a whiner and deal with it!" - in a rude tone of voice I might add plus she was in a bad mood! Sure, take your problems out on me - I'll be your pin cushion for ya! Good thing she finally finished because I was about tell her to get out!! Then - for some reason - four (4) Dr. had to come in and see me when I was told that I'm doing ok and I'm a "Topic of Discussion" amongst the Dr. out there because I seem to be a prime specimen of good health. I even mentioned that I better not get build for 4 DR's come in to see me because they couldn't believe I'm in such good health for my age. One Dr. told me that I shouldn't have to worry about being checked into the hospital due to the results being so good. I felt good about that. Then a few hours later - I was told that I'm being checked in EVEN after my 2nd blood tests were already completed and results were excellent. I asked why; was told for more test. After a couple of hours a Dr. came in and told me that I could leave since there was really no reason for any more tests. SO, why did I really get checked in?! Now, I better not have to pay for being checked in as a patient. Now, I have been on hold for almost 2 hours for the Business Office/Billing and it's 6pm. I called back on another line (using another cell phone) and was told by the Hospital Operator that the Business Office/Billing is closed. I was told that they close at 5pm. Really?!?!?!? I called way before they closed and have been on hold for almost 2 hours with a recording "Thank you for holding, you call is very important to us...There are one (1) caller ahead of you. If you wish to leave a message please press 1, or if wish to hold please stay on the line. Now - you'll get a kick out of this - the recording just stated that there are 0 callers ahead of you at this time." So the phone ranged and the recording stated "I'm sorry we are experiencing system problems, please try you call again later. Then it hung up on me!!!!!!!!!!!!!!!! The call ended after 6pm! Where is the so called excellent customer service, caring, compassion, and honesty, integrity to all who enter their doors? Below is there own words:

Our Mission Provide excellence in health

Our Vision Become a national leader in healthcare quality

I find it very interesting that this is only what they list for all to see on their Website. This is all they list for their Mission / Vision? Very pathetic. Come on Board Members - It can be so much more than this; I've been part it before. SMC is so far behind that I'm surprised that they are recognized at all. It must mean everyone else is not very good if they are the ones winning awards. I came from a location that they not only follow what is written but actually perform such excellent service that I've had a great pleasure working for them for over 20 years.

Update: 01/12/20; I did call and left a message as your response requested - however - no return calls. The number goes to a Sharon (if this is how it is spelled); but no return calls. It's so sad that and very disturbing to see this is how a "professional" business is being conducted. I know that there are employees who are doing their best and so this has nothing to do with them. Quality of caring is right out the window! Follow through is right out the window! Obviously I'm upset and very disappointed - and rightfully so. You think just because a response was left that it's all good and said for the public to see, I think not! I even left a message in the ER for the person who handles complaints - and no return call from that person either. I will be...

My one-star review is based solely on my phone conversation with Yolanda on 08/18/2025 at 6:15 pm, not the entire hospital. To give context: my partner was in a very serious car accident on 08/11/2025 and went to the ER at Spartanburg Medical Center. Thankfully, he had no fractures, but he injured his hand. Despite him bringing it up multiple times, his hand was not really addressed and his discharge paperwork did not include any instructions to follow up with a primary care doctor or orthopedic specialist. He is young, uninsured, and does not have a PCP — so how would he know to follow up unless someone tells him? This seems like common sense, but it is crucial for patient care. Because his hand continued to swell and cause pain, he went to urgent care on 08/18 where they confirmed no fractures but diagnosed a sprain and provided him with a brace. The brace will surely help, but the lack of follow-up instructions from the ER could have led to him not getting the care he needed. I wasn’t even calling for an apology. I simply wanted to give feedback so things can improve for the next patient. Unfortunately, my experience with Yolanda was very discouraging. From the beginning, she was defensive rather than empathetic. She said things like, “Well, were you with him? They probably told him and he just forgot.” Yes, that’s possible — he was in a traumatic accident and medicated for pain — but then she insisted that everything would have been on the AVS (after visit summary). I read her the AVS explained it was not there. Still, there was no apology, no compassion, no acknowledgment that this feedback mattered. When I thanked her for listening, she simply said “bye” and hung up. No “thank you for your feedback,” no “I’ll make sure the right person hears this,” and no “I’m sorry this was your experience.” Yolanda is a patient rep. Where is the basic patient support? I understand wanting to defend your place of employment — I used to work at a hospital myself, so I get it. But it is literally part of the job to have customer service skills and to be apologetic when someone shares a concern. Patients and families aren’t asking for perfection, but they do deserve empathy. At the end of the day, my partner is okay, but that doesn’t erase the fact that the response I received was dismissive and unprofessional. Hospitals should do better — not just in medical care, but in how staff respond to feedback. A simple acknowledgment and apology would have gone a long way, but even more than that, my hope is that someone will see this and inform all of the ER staff to simply just be aware of this moving forward. Young people do not know...

Mom was in the hospital (after surgery) for 4 days. I've repeatedly told every nurse that's cared for her each day my concerns and not one of them listened until the night shift nurse at the end of the 4th day. Moms BP was consistently high and I told each nurse, every day, that she takes BP meds and that they can't control it without them. Each nurse told me they would check into it. Everyday I ask if she was getting her BP meds yet. I had a few other concerns that would help them do their job more efficiently and that we're in my moms best interest but again, they did not listen to me, not until the end of the 4th day. Extremely frustrating and not in the best interest of my mothers health. For the record this was 4th floor from 10/7/22 - 10/10/22. Most all were very nice but nice isn't helping my mom with what she needs. Now the biggest question is why did we have to tell the lady at the pre-op appt all of the meds that mom takes if it wasn't going to be communicated to the nurses taking care of her? Why? Why? Why? On the 4th day a nurse gave my mom jello and clear liquids and walked out. My mom just completely out of it would have aspirated on the liquid if I hadn't been yet. On pain meds and confused she couldn't stay awake long enough to swallow without me waking her up. I'm extremely concerned about my moms care when I can't be there. You must be aware of what's going on, and what's not, you must be involved and be the voice for your loved one. Don't assume they are getting the best care just because of where they are.

Also the staff told me repeatedly that they couldn't see my moms meds on MyChart. What?!?! The hospital can't see your medical history or your medication list on MyChart?! Why?! Please tell me why because I do NOT understand this at all.

Tower Cafe employee couldn't have been more rude. 10:46am, no customers there except me. All I wanted was water, didn't know the procedure but she wouldn't talk, she pointed to the scanner, like I was supposed to know that I scan my own products, she pointed to the amount, took my money and walked off. I know she could talk because she was talking to another employee when I walked up. Just rude.

The lady that takes you from the surgery waiting area to pre-op and the lady that had Isabella the therapy dog are the best parts of this hospital. No one has been nicer than them and Dr Hugh James and he's the best. If it weren't for these 3 awesome employees, this hospital would get 1...