Community Chevrolet of Spencer — Local services in Spencer

I would give them 10 stars if it was an option. I cannot say enough good about this dealership, especially Jessica in the service department. My son, his wife, and four children (ages 2,3,4,5) had the transmission give them problems about two hours into their vacation while pulling their camper. They unhooked the camper and Jessica quickly got the truck in so they could determine the problem. My son and his wife have four small children, ages 2,3,4,5, and they are active kids. Jessica and all the staff made my little grandchildren feel very welcome. They popped them some popcorn, provided snacks, and let them be kids! The mechanics assured my son he'd be okay to drive to the campground and set up the camper then return in the afternoon for repairs. He did, but upon further inspection of the engine, a new transmission was necessary. They assisted my son in getting a rental car to return to the campground and later a rental truck to get him and the family home long enough to borrow his dad's truck to continue their trip. EVERYONE at the dealership, from Jessica, to the sales people to the mechanics welcomed my grandkids and their parents in at a stressful time for my son. When vacation was over my husband and I drove the 3+ hours to Community Chevrolet of Spencer to meet our son, get our truck back from him and pick his up. They worked with him on getting the best transmission at the best price. They fixed some recalls, fixed a door handle that had been broken for awhile, and again, were so nice to us and could tell my little grandkids really felt at home. If I lived in Spencer, IN, Owen County or one of the surrounding counties, I would do all my auto/truck business with Community Chevrolet and would FOR SURE use their service department for all my repairs. THANK YOU JESSICA, and I'm sorry I don't know all the names, but thanks, GM, SALES, MECHANICS....

A little late, but on May 1st I brought in my 2001 Impala LS to have my new BCM programmed. The vehicle was dropped with the service department around 11:45, and I was informed shortly after 2pm that it was ready to go; Very prompt. Upon paying for my service I was directed to my vehicle and once inside I began my drive home when I noticed that my RDS stereo displayed “locked” still. I call up Jessica and informed her that there was an issue as the stereo was still locked out of the BCM, and within a few seconds of conversation we realized that while I told her “BCM” she had heard “ECM” and the service techs had actually reprogrammed my ECM rather that the BCM. With no haggling, excuses, put-offs, or other “passing of the buck” tactics, Jessica told me to bring the vehicle back so they could reprogram the BCM. They not only took care of the issue while I waited: Roughly 20 minutes, but they also did the fix for free, took the time to fix a recall issue on my Impala, and were absolutely kind, cool, and knowledgeable about the situation. While it is not often I take machines anywhere for routine service; I would fully recommend these folks for those of you who do take your machines in for service. Great service, friendly people, and adult enough to see a problem and promptly fix it in the best interest of the customer!!!! Thank you, Community Chevrolet, and the folks in the service...

Drove 1.5 one way after working with Kevin Willis for over a week on a used 03 Ram that was owned by a friend of the dealership, chevy of spencer. Was lied to and told that there was no body rust on a walk around video that Keven sent me via phone. I got to the dealership with a trailer that I rented and took a half day off of work and Walking up to the truck from the rear I immediately looked under the passenger side rear fender flare which had rust bubbles. I then proceed to the pass door and the rocker panels are gone full of rust. I continue around the front of the vehicle and notice one windshield wiper is gone and a shiny bolt is it its place. Walking to the driver door that rocker panel is full of rust and so is driver rear bed side covered by fender flare. Kevin told me that This was an SLT model which was a lie after I ran the VIN number came back an ST. Mind you I was going to pay Top dollar for this 17 year old truck. Very upset and out couple hundred dollars. When I told Kevin that I Wished he had been honest and upfront with me He said " Well for a 17 year old truck you should have expected some rust". Very frustrating experience and will never been doing business with Chevrolet of spencer Again! I would give a negative star rating...