Fred Meyer Jewelers — Local services in Spokane

We came in and bought an engagement band for $600, which was half off. We were told that we would get a credit card in the mail and that we needed to use the credit card to pay online. Not only did we not receive a credit card in the mail, but when we tried paying our bill we were blocked out from doing so online. When we came in to the store, we were told that we could pay there but we were not able to see our remanding balance. After 8 months of paying $100 a month, we have a balance of $500. When we got to he store to ask them about it they said they will only accept a payment, but won't give us any info about our balance. When we explained the situation to them, they treated us like we were lying and were just trying to be annoying. They didn't care at all. We are so frustrated that we want to take the rings back. After several complaints, we were finally sent a "credit card" to pay online but the card itself had no 3 digit code on the back, so we were left at another dead end. Basically, I paid $100 on the last payment but somehow our credit report shows that we still owe $500!!!!! STAY AWAY FROM FRED MEYER JEWLERS THEY ARE A SCAM! THEY HAVE THE WORST CUSTOMER SERVICE EVER!!!!!! They suck you in to traps to make money off you. They don't care at all about ANYTHING on heir end. Your better off paying full price elsewhere for better...

Went in to get a ring resized, said they couldn't do my ring because of the type of metal the lady guessed it was (she guessed wrong) and that if their resizing person tried to do it on this ring the "coating would come off". When I told her the correct metal, she said "okay yeah, well just try to order it in your right size next time." Very rude, pretentious, and unhelpful. This was my custom engagement ring, I try to give people in retail the benefit of the doubt but this was a special moment, a special piece, and the lady didn't seem to care and apparently their resizing guy is...

Bought a ring from the freya store. Took it back to resize it. Got call the next day that it was done. The woman goes picks it up. Woman complains about it not fitting right so I checked it out. They destroyed the ring! It was the worst work I've ever seen done on a ring. It looked like a warped oval and had been grinded down on the outside, you could see where he cut it, there were 5 flat spots on the outside of the ring!!! Took it to the north fred Meyers and will be getting it back Saturday. If not fixed or replaced I will be seeking a full refund and taking my...