World Champions Centre — Local services in Spring

Have you ever been at any type of business and wanted to offer constructive criticism or even share a small complaint, but know based on how the staff acts, that they will either get defensive or not take you seriously? That’s how this place is. The staff isn’t necessarily flat out rude, but they’re also not all that friendly. We had my 5 year old daughter in a beginner’s class for a few months. After most of the girls in her class leveled up, she stayed behind (she wasn’t ready, we knew that and didn’t have any issues with that) and was then in a smaller class with 3 other girls. She started getting distracted easier. After one terrible class where she was not listening, her coach had a stern talk with her, and I got onto her also. My daughter was the youngest in the class and naturally has a lot of energy. The next class, she was so much better, but the one after that, she got distracted again and was chatting more. It frustrated her coach. He was noticeably upset. He was so upset that he didn’t even come out with the girls after the class. I could see him aggressively putting the gymnastic mats back. At first, I was frustrated with my daughter, but after her being too uncomfortable to tell me what her coach said and remembering that she’s 5, the youngest kid in the class, and that we didn’t sign up to do this competitively (which I shared with the coach before), I thought this was ridiculous. If she’s not mature enough to be in a class with older kids who may be trying to do this competitively, tell me we should switch classes. Don’t allow yourself to get that angry at a 5 year old, who’s just there to have fun and learn. We have our daughter signed up in multiple other activities (soccer, ninja class, swimming and rock climbing), and we haven’t had this type of experience in any of those. I know many people go here hoping to have an Olympian, we’re not. That day, I requested to have her withdrawn from the class and even sent the coach cookies to say thank you and apologize for how stressful the class had been. The request to withdraw her was accepted pretty quickly without anyone reaching out and I never even got a thank you for the cookies. This place could be a 5 star if owners cared more about customer experience and service. Many people complain about the front desk and staff, and it's true they're terrible, but a culture is built by those in charge. Simone is awesome, what she and her family have done is awesome from the Olympic stand point. However, every single time I've seen the owner walk in, she's not even smiling. If she doesn't even look all that happy to be there, how can we expect their staff to smile and be happy to be there. They should find people who love helping and serving people to run this and just collect their monthly checks. They'd probably make more money that way. Advice they...

Please do your research and steer away from here. There are wayyyy better facilities than the one with the GOATS name on it. Initially when pulling into the facility you are blown away at how big and nice it looks….then you walk in. You’re greeted to cold attitudes and zero eye contact. You start to walk around and realize this place hasn’t been cleaned in years. A literal inch of dust on every surface, there hasn’t been soap in the bathroom for months (yes the front desk has been informed many times). We started back in April and the same dried boogers and smeared poop have been on the stalls the whole time. Be prepared to sweat the hours you are there just watching your kid because the air conditioning doesn’t like to work upstairs and they have zero urgency to take care of it. Within the first month our tuition was raised then I receive an email informing parents that volunteer work is now mandatory for all meets and if you can’t volunteer you will be paying $100-$350 EXTRA that weekend to pay them for the “VOLUNTEER” work you could not do. I was told by the front desk it’s usually 3-4hrs of work per meet but a mom laughs and tells me you’re lucky if you’re done after 7hrs!!!!! The lack of communication from the coaches or front desk is actually laughable. You wait and wait to hear from anyone after reaching out and get nothing so naturally you call the front desk and all they can tell you is “email the coach”. K thanks did that, that’s why I’m now trying to start from the bottom. I stopped trying to contact the coaches or front desk with questions for my child’s level 2 competitions and just stuck with the other moms. They were the only reason you get any answers and those answers are just off of what they dealt with the year prior so might not even be the case for the upcoming seasons. It’s odd the entire time you’re watching your kid parents are complaining about how horrible the coach’s and the experience is but yet continue to keep dishing out thousands of dollars simply because of the name that’s...

Lord, why didn't I read the reviews before taking my daughter here. I'm so glad I took her for the holiday 1/2 day camp because if I'd have signed her up for a membership, I'd be pissed. We already had to get up early because the camp was from 8am-12pm. Although I have to facilities near my home, I chose this one because of the history. 12-27-24.. walk in..the young lady at the desk greeted us and told us to go upstairs. But when we got up there..no one was out there manning the sign in sheets. So if you weren't smart enough to just find your child's name and sign her in, you'd be lost. Go in the room..no GM..Hello..Welcome..NOTHING.. I said..GM..silence..I repeated myself, GM..oh GM they chimed in. Then we're just standing there. I said sooo do she just walk in, what is she supposed to do. Oh just put your stuff over there in the cubey. Because I was working, I kissed my daughter and said I'd see her at 12pm. Come back at 12pm, again no nothing. I'm just standing there. A guy playing a big connect 4 with a child finally looks up, parent pick up? Yes.. My baby just so happened looks up and sees me. There was no, thank you for coming..we did this..she did that..see you again..NOTHING!! The icing on the cake was, my daughter asked me could she get a cookie, they had snacks on the table. I said yes, but when she comes back out, no cookie. I said what happened, she said they told her no. I was done then.. A Cookie??? I don't know who this gym really belongs to, but I wouldn't have ANY of these rude folks representing me. And by the years and months of these reviews, this is their norm. I'm so disappointed in this place. And she was supposed upset when I told her she wasn't going back. I don't spend my money with these type of people who don't even have the common curtesy to acknowledge you or communicate with you. I definitely wouldn't have my name attached to it. Never again. The 1 star is for my baby, because although the folks were rude as hell, she said...