Discount Drug Mart — Local services in Springboro

I've really tried to give this place multiple chances. Working as a pharmacist or pharmacy tech right now has to suck. DDM recently changed their policy, requiring you to provide the GoodRx full ID in order to use the service. Another employee, I believe her name is Donna, explained this to me a week prior, and I was prepared.

I stated that I had GoodRx at the beginning of the transaction. I was still billed incorrectly. Darrell decided to come to the window and say that I needed to go behind 10 cars and wait while they rebilled me. My prescriptions were in his hand. I stated that I could not wait, that we were out, and I'd be more than happy to wait while they rebilled. The avenues that this man tried to take to get me wait an additional 30 to 45 minutes for a billing mistake he made was surprising and downright unethical.

Btw, the cost of the prescriptions went down from almost $65 to $30 just by giving this man the super not so secret magic code they now require.

Requiring consumers to go the extra mile to tell you the SAME identifying numbers for your specific business that is given, FOR FREE, to everyone in the United States, because you want to trick someone into paying more money for their prescription, is already a shameful and predatory business practice in my opinion, but I don't make the rules and I doubt you do either. To then have the audacity to force the error of your mistake onto the consumer by refusing to rectify your error in a timely manner is why I'm writing this today.

I could spend hours typing up a review about this, because he spent more time arguing than he did trying to rectify the issue he caused. Darrell is the most ill-mannered, snobby, unreasonable man I've ever met, and for this reason alone, I will be transferring our services to another pharmacy.

I went back and forth on how to write this review, and I decided to go with what he deserves. I call it, "My Ode to Darrell"

Oh, Darrell. I hope every unattended LEGO eviscerate your unsuspecting feet. I hope every time you order food, it doesn't taste as good as the last time you ate it. May all your packages be lost in transit, may your coffee be too hot to drink, may your soup be too cold and greasy. I hope every minor inconvenience that life has to offer is bestowed upon you, and I hope every time it happens, you think of how annoyingly inconvenient and rude you were to me on August 21st.

Have the day...

After being a loyal customer for over 4 years you have lost my business permanently. I was shopping tonight getting my usual groceries and looking at your model car and hobby supplies you had two cashiers available lady in front of me had a full basket I had a full basket so I went to register one. Cashier said I'm closed as I proceeded to go back to the line where I was at the customer in front of me asked why to the cashier the lady very nasty responded I'm going on break. The customer and I both agreed that wasn't right because she left one cashier with a line of four customers. So the lady then asked to speak to the manager the cashier was very reluctant and hesitant on knowing who was on duty as a manager tonight when the manager did finally arrive the other cashier that was being very rude was standing there complaining how she has to do everything. Long story short the customer in the cashier started getting very heated in their conversation the cashier was getting very rude very vulgar and was raising her voice and then started to yell at my wife and I saying we were the only ones in line at this point the manager walks off and leaves the cashier and the customer in the middle of a heated discussion I walked out of the store and told them I...

I switched to this drugstore pharmacy for convenience and hoped that I could establish a hometown friendly relationship. That has really disappeared over the last several months. They are not friendly at all really. I understand that there is waiting for various reasons. But come on, leaving the counter with 3 plus deep and not acknowledging the customers waiting. Seems rude and unfriendly to me. This has been every time in recent months. Today was the third time that my prescription was left in "limbo " and no follow up from the pharmacy about whatever the issue was. Whether the good rx excuses, couldn't find my prescription, the pcp needed information. They've never been empathetic, compassionate. Frankly, I left today without what they did have and transferred to a new place and they couldn't care at all. Not only did they lose my medication business but they list my grocery business and my positve recommendations. Looking forward to the generic response I will get. I think I have found my replacement but any recommendations for better pharmacies in Springboro area would...