Aaron's Rent To Own — Local services in Springfield

So, with Aaron's you have to have a debit card on file to do business with them. The last 2 1/2 months I've done business with them they have taken extra money out of my bank account on days that were not scheduled. The first time, my account was over drawn. Costing me 31.50. The second time (on the 5th, 2 weeks before my scheduled payment and 6 days after last payment) the caused my account to be in the negative AGAIN. Costing me 63 bucks. So to add it all together the costed me 94.50. I call them, and they cant refund my my money till next week. ALSO. they're aware they cost me almost 100 bucks and wont credit it to my account. I love my furniture but this is theft. And they blame it on their system. Get your sh*t together Aaron's. Poor customer...

I recently went to Aaron’s recently last Friday evening because I purchased my new home and wanted to get new furniture….i came to the store Friday at about 6pm and I wasn’t aware they closed at 7pm but I would still think it’s enough time to browse….no instead I was greeted terribly and told they were about to close and I didn’t have much time. I calmly said ok I will spend my money else where and the guy proceeded to laugh and said have a nice day. So I decided to go to Ashley’s furniture department that also offered financing and with my over 700 credit score I was approved for 4000….moral of the story learn how to treat your customers and could have got an great client buy hope this helps you guys in the...

I called to get information on washers and dryers. I told Brittany that I was in Jacksonville and then she immediately cut me off and wanted to give me the Jacksonville IL location number. I was well aware of the Jacksonville location and asked her to please let me finish. Jacksonville didn't have what we were looking for and we were wanting to buy it outright and that's why I was calling them. Giving them one star because I thought it was rude and lazy of her to just cut me off and try to pass me off to the next store without trying to find out what it was...