Crunch Fitness - Springfield — Local services in Springfield

Several weeks in -- sadly, this three-star rating will not be changing. Unfortunately, newer does not always mean better. On the plus side, the sanitation issues have been fixed, and they hired Miguel from 24 Hour Fitness for the custodial staff who is simply amazing, and they generally staff two custodians at all times which helps keep the place clean. Additionally, if you are looking for HIIT classes at an affordable price, it is not a bad option (note that this is NOT Crossfit, and honestly probably geared more towards women in terms of movements and intensity levels).

On the negative side, what really bugs me about this place is that the owner put in a lot of cheap equipment. There are several Hammer Strength machines which are great, but that's about where it stops. The free-weights all have rounded edges, meaning they roll away from you when dropped, and can create safety and other issues. Similarly, the weights you attach to the larger machines are all rounded and very difficult to grip, which becomes a problem when adding multiple 45-lb weights one after another (again, safety issues). The bumper weights for the racks are all hard plastic/vinyl and not crumb rubber; they are already starting to crack and fall apart. The Smith machines only go to about hip height, making it impossible to use them for deadlifts or other movements lower to the ground. And the vast majority of the machines are Nautilus, and whatever level they purchased, I already see springs and levers on the floor, and they are generally not easy to use and have poor ergonomics (again, safety issues).

Additionally, if you're working out downstairs, you will constantly hear loud thuds coming from the level above. The upper level (Cardio + HIIT) has wooden slats running under the floor, with nothing underneath to cushion the sound.

So despite the issues I've had at 24 Hour Fitness of late, I think I'm headed back there, as the equipment is ultimately better and most importantly, safer (read -- less prone to cause injury). The equipment here will last a year at most before it completely falls apart. If you're not big into heavy lifting, and just need something more casual, or like the HIIT classes, this is not a bad option, but it is not for someone who is in the gym everyday doing lots of lifting.

Day 1 - disappointed. Given how long it took for this place to open, I had high hopes. Generally speaking, it's a decent sized gym with a good array of equipment (mostly Nautilus and Hammer Strength machines, which are good quality; Star Track for cardio, not a huge fan; and an extra set of Hoist machines which is a nice bonus), and several dedicated areas for various things (TRX, spin room, etc.). They need some more equipment in some areas, and certain things need to be more centralized, but overall the setup and machines are pretty good thus far.

But the biggest reason I'm giving this three stars right now is that I went to the bathroom, and every single soap dispenser (including in the showers) was empty. Basic sanitation is essential, and my longer-range concern is that this place is not going to be taken care of properly. The front desk and other places were clearly overstaffed today, yet not a single person apparently went to the men's room by 10am. So I worry about how facilities management will be handled, as that is the core of every gym - if it's not clean, it's of no use to anyone. Will give it a few weeks and check...

I am a British Citizen visiting family in Springfield, NJ from Saturday 23 August to Saturday 06 September 2025.

The last time I came to Springfield, the current Crunch Fitness was a NYSC. I was able to join for a 2 week period to work out and train while visiting. I came to Crunch Fitness on 24 August with my nephew and was told there were no weekly memberships. I was informed of the promos that were running, one month free, only pay $10.66 and I could cancel after two weeks. I decided to join with the ‘Peak’ membership. I noticed that I was billed $44.64 on 01 September. I then went in on 04 of September, asked to cancel my membership in person and was told that I would be billed again on 01 October as I didn’t cancel within 30 days (Today is 04 September). I return to London this Saturday 06 September. I was mislead to believe that I could join with the first month ‘free’, could go for the two weeks I was visiting, and then cancel.

In actuality, I am now paying $10.66, $44.64 for September, and another $44.64 for October. I won’t even be in the Country from 06 September, yet I am paying for 7 weeks of gym membership where I won’t be in the same country.

Crunch Fitness pulled a bait & switch on me and I will be reviewing open and honestly wherever possible. I want to make current and potential members aware of the money making tactics Crunch Fitness uses.

This is the most despicable and disgusting business approach I have seen in either the US or UK. I hope if family or friends of Crunch Fitness come across a similar situation in their lives, that the Crunch employee would treat their family and friends the way I was treated, like scam artists.

I experienced this after spending 4 hours at volunteering at Table of Hope in Morristown NJ today.

I was asked to go back to the gym to sign the cancellation form.

Buyer Beware! I would look at alternative fitness and gym options in the area. I go to Pure Gym in the UK, 24 hours, 7 days a week and the customer and membership services are excellent. I am sure there are comparable gyms in the area and in NJ, but based on my experience, it’s definitely NOT...

I bought a crunch membership when I got back from college around May/june 2024. I spoke with a manager at crunch Springfield saying I needed a membership for the summer for I was returning to school and no longer needed one during the school year. I said I wanted to be able to bring guests and access all gyms. He took me to the office and explained that the membership he signed me up for has the following terms: can visit any gym, unlimited guests, and cancel any time. I made sure to double check that I can cancel any time because I leave for college and the man said I could. I asked him again “so if I come back in August to cancel my membership, it will be canceled for September right” and the man said yes. I went into the gym in August to cancel my membership and the same manager told me that I signed a contract where I was not able to cancel my membership. I was flabbergasted because he was the SAME GUY who told me I was able to cancel the membership when I left for college. I returned to the same crunch location 3 or 4 more times trying to cancel my membership but I was turned down every time. I should have read the contract I was signed but I did not think that a manger at crunch Springfield would LIE to a customer and wrap them into a year membership. . I ended up being able to freeze my membership for 3 months but the changes have started again. I was wondering if there was cameras that could pull up our conversation in the office or anything that can prove I was tricked into a year long membership by a lying, incompetent, and disrespectful manger who has shown me nothing but disrespect since I have brought up this issue. This has been a months long battle but this has severely impacted my opinion on Crunch gyms due to this one particular manager. Thank you for your time

EDIT: Contacted Pam via. email (staff told me to do so). She said she would get back to be sooner rather than later. It has been three weeks. She will not respond to any follow up emails. I am still being charged a membership while waiting for crunch Springfield to respond. This gym has been a...