Mack Camera — Local services in Springfield

I needed to have my camera looked at under a Mack Warranty and called ahead of time to make sure that this would work out for today.

I showed up this past Tuesday, Aug 4, 2020, in the throws of Hurricane Isaias around 2 pm. As I entered the store, I was given a friendly greeting from the back room, and as the service person was working their way out, the electricity went off.

The service person identified herself as Destinee (Montaserio) I would not have been surprised if I would have been told to come back after the power returns. However, I did travel over 30 minutes in difficult conditions, and Destinee asked me to wait a moment, and she brought out her own personal laptop from the back and took down all of my information, so she could upload it when the power came up.. I asked her how she was getting an internet connection, and she replied that she gave herself a hotspot from her own phone.

I was very impressed that Destinee did not let anything stop her.. not lack of lights or power; not the lack of internet ! She also e-mailed me a receipt and work order.

Hoping that I will be receiving another confirmation that the camera has been sent out for evaluation, and that the future repairs will be covered under warranty, but so far, I am very impressed that Destinee, as an employee of Mack Camera, has gone way above and beyond. If this is any indication of the future service I will receive, I will be beyond pleased and will be sure to bring all of my future camera purchases and business their way.

George LaTorre Amateur Photographer School Teacher for...

I sent Off my camera two months ago for repair and after numerous phone calls and times of being told that It will only take 7 days to repair, After the forth time of being told "it will only take seven days" I called asked to speak to a superior only to be greeted by a voice mail. My call from the supervisor and my gear have still not been returned. I shoot canon for weddings and events and I will only buy the Canon drops and spills warranty from now on along with CPS Membership. I feel so stupid for for doing business with this company. I just received a voice mail from the supervisor and he briefly said that there was unspecified issue that prevented the repair. Also that he would expedite the repair and try to have it out by the end of the day. Its been a week since my voice mail and I just received my camera. Instantly upon Inspection I noticed the lcd flicks on and off (In a way that I have never seen a camera flicker/not respond) and then gives an er code, when I hit the menu or image review button it just show a light black screen. I just got off the phone with cs and she wasn't surprised nor did not she offer any sort of apologize or show any sympathy/acknowledgement of the inconvenience that this is for everyone. She said she will send a new shipping label and we can start this all over again. Also at the very, very end of the conversation right before hanging up, almost as an after note she ask what was wrong with the...

I would give negative stars if I was able to. DO NOT TRUST THIS PACK OF LIARS! I sent my laptop into them for repairs in September and when I got it back in October, they cracked the back base with a Flathead screwdriver and then tried to blame the crack on me that was not there when I sent it back in the second time! I shipped it back to them a few months later to fix the fan, processor, graphics card and WiFi card because the unit was overheating badly along with acting sluggishly when I did anything on it. They tried to force me to take a reimbursement, gave me the run around, lied to me several times Kathleen, claimed that the problem was from software issues when it was not, did not re seat the face plate around the keyboard properly, ate over my laptop while working on it, left visible gouges from prying the face plate off with a flat head screwdriver and to top it all off, they tried to pry the speaker grill off! Words cannot begin to describe how infuriated and disgusted I am about how they damaged my laptop, expected me to believe their lies without asking questions and tried to blame me for their clueless along with dense techs not knowing what they are doing when I spotted their sickeningly amateur screw ups and called them on it! You are better off getting a warranty through Square Trade, they...