For background my boss placed an order for our group. I told her I wanted lo mein and we got “chow mein” instead. Except there wasn’t any noodles in it so we thought the restaurant got that wrong as well.
The man who answered the phone was very rude when I tried to explain the situation. He said their “chicken chow mein” doesn’t come with the fried noodle, just chicken with cabbage and celery with “white sauce”…What the hell kind restaurant serves chow mein without fried noodle? And then he had the audacity to call the noodles a “garnish”???? It’s what the dish is! Chow mein LITERALLY means fried noodle! It’s like putting penne alla vodka on the menu and serving it without penne saying it’s “just a garnish.” I also overheard him yelling angrily in the background while passing off the phone. Incredibly unprofessional.
Anyway thank you to the nice lady who helped clear the mixup. Turns out my boss did accidentally say chow mein and we apologized (though we weren’t expecting the chicken chow mein without the chow mein). She offered to make a new order but I declined because that interaction with that guy left such a sour taste in my mouth (which is more flavor than what this food had) that I didn’t think it was worth the effort.
Fwiw, I did try it. It was bland as all hell. The “white sauce” tasted like it was made with saltwater with cornstarch slurry to thicken it up. It might as well have been made with the tears of my ancestors. The fried rice was just…sad. My coworkers also found the food to be dry and flavorless. One of them has even gotten diarrhea from eating here so if anything, I can at least warn people from getting food poisoning from this bastardized...
Read moreTokyo Hibachi in Springfield, NJ, is a really cool place. It’s got a mix of old Japanese style and modern vibes, making it a great spot for any kind of dinner.
What’s really great about Tokyo Hibachi is how they stick to kosher food but still make it taste super delicious and authentic, just like traditional Japanese meals. Everything they serve is made with top-notch ingredients, and you can tell they put a lot of effort into making their food both look and taste amazing.
The people working at Tokyo Hibachi are super nice and really good at their jobs. They make sure everyone is happy and gets what they need, especially when it comes to special food requirements.
Tokyo Hibachi isn’t just a regular restaurant; it’s a place where they really care about keeping kosher while serving fantastic Japanese food. It’s a must-visit spot in Springfield, whether you live there or are just...
Read more$85 for 4 entrees which didn’t include a gluten free sauce substitution. We were asked if we wanted gf hibachi sauce or gf teriyaki sauce. Turns out they’re both the same gf soy sauce poured into a 1 oz container for $2. The poor cashier upfront had no autonomy to fix the situation for us and a mean lady in a burqa showed us her poor business practices by arguing with us, nearly ruining our meal all together. She got caught being sneaky- then yelled/argued out of shame and embarrassment instead of being civil and accommodating. Give gf people their options, it costs nothing to be kind. If they’d cooked the sauce themselves that would have been a different story. Literal soy sauce...
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