Springfield Hot Bagels — Restaurant in Springfield

Really want to like this establishment due to its location. Went several times recently. Most recent was early Sat morning of 1/21/23. Taller, older gentlemen who works there was tasked with making a wheat sesame seed bagel breakfast sandwich, by the gentle lady working the cash register. The this gentlman didn't appear to be excited to work that morning. Sandwich was 2eggs, turkey sausage, and cheese, on the wheat sesame seed bagel. Was finished in good time. However, I noticed a funny scent coming from a piece of the cheese therefore the sandwich overall. I sniff tested another side of it. Being that I was extra hungry at the time. I did these sniff tests "after" biting into the sandwich, because I go here from time to time and the people are pleasant. Seemingly trustworthy. This time was different. Something wasn't consistent about their product/service. I regret this visit as that scent was probably of an unhealthy cheese and/or turkey sausage. Reading the reviews here it seems that's not the first time they appear to have used old or molded food. Has been served from this establishment. That is completely UNACCEPTABLE. Quality control has to be a part of the equation CONSISTENTLY. Your competition is everyone. Everyone is your...

I’m so bummed! I came in for the first time and was a little frazzled due to COVID and breakfast rush and we had trouble understanding each other through the language barrier/masks when I placed my order. The lady immediately got impatient with me and rolled her eyes/shook her head at me before saying something negative about me in Spanish, which made me uncomfortable. I can deal with that if everything else is great but their service counter isn’t organized and payment, ordering, and receiving food all happens in one condensed area so everyone is touching each other without social distance. And the bagel was only OK.

If you have issues with understanding ESL speakers with masks on or want to maintain safety precautions during COVID, go...

I happened to be in the area looking for a quick coffee stop and bagel would be nice. Located in a trip mall. Handicapped parking in front. I ordered a plain bagel with butter and coffee. Coffee is self serve. When you bite into it, it’s chewy and doughy . Don’t expect a NY style bagel. It’s not crunchy on the outside. When you bite into it, it compresses down into nothing. The butter is a cross between unsalted and salted. I chose to make myself a French vanillas coffee. Nothing special about. It did the job for moment. Would I go outta of my way to buy from here ? No. Maybe a different bagel choice or sandwich. Idk. If I’m in the area , maybe. This is just my opinion. Try it for yourself. There are tables and chairs inside to...