Dropped Mobile — Local services in Springfield

At a glance this seems like a solid phone repair shop with a decent amount of good reviews and a reasonable credibility. When I went to the shop to get my phone repaired there, they threw on a new screen haphazardly quick. When I received the phone and I turned it on the Face ID was switched off because they had butchered the Face ID sensor, (which was working fine previously). I decided to ignore this issue and continue using the phone. When watching a YouTube video the phone screen went completely black. I had my phone sent back to them and they said they would look at the issue and decide to refund us. The next day we received a call stating that the LCD module was cracked and that they couldn’t refund us for our money. When I entered into the store to discuss what was wrong with the screen the person said that I must have “smacked the screen” and the lcd was cracked. (He showed me a tiny white line of black pixels) FYI: the LCD is made of tiny little pixels that emit light and therefore can only go dead and not be cracked. After reluctantly agreeing to taking the damaged iPhone back they also completely forgot to hand back my phone case (most likely hoping they could resell it to make a quick buck.) TL;DR They gave me a defective screen and when I asked for a refund they also implied I somehow had broke the screen. Absolutely disgusting management and dishonesty, that would rather lie about their defective screens then return the customer their hard...

I had a different business that kept telling me for over 5 weeks they could fix my phone screen. They finally tell me they can't get the part. I bought another phone online and took it to be fixed by "Dropped Mobile". They were amazing and had no issues with taking the screen from the one I bought and put it on my damaged phone. They were even able to get the old screen changed in only 1/4 the time they thought they would need. Their kindness allowed me to finally get the messages saved that were from my son who'd been killed in an traffic accident in July. The Dropped Mobile guys gave me more than just my phone they gave me back a priceless gift. For that I will always...

My kids and I have done business with Josh Lewis as far back when he had a table set up inside the building at the currency exchange on South Grand Ave. Josh and his staff are extremely fair and very professional, because of that I will continue to do all my business with Dropped Mobile and continue to send Dropped Mobile new business. I have also sent Dropped Mobile well over 30 plus people with needing phones or needing a electronic repair and I can say almost everyone I sent to Dropped Mobile contacted me back thanking me because they had a great experience! #DROPPEDMOBILE #EXCELLENTSERVICE...