Green Dodge Service Center — Local services in Springfield

I purchased a prepaid oil change/maintenance package from Green Dodge with a coupon from Mopar and asked if the expiration date could be extended for a short time so I could utilize the services already paid for (is to expire 1/3/2024). I called Mopar only to get conflicting answers and also spoke with the service manager at Green Dodge who was to check and call me back but never did. I Also tried to reach the financial manager at Green who was unavailable. I Left a voicemail and he also never returned call. Poor service. I am obviously NOT a valued customer.

Carly, As of today, 1/9/24, I have yet to hear from anyone in your service department. I understand and appreciate that you and your service representatives are busy, but I called initially on 12/21/23. At this point, my maintenance contract has expired and I can no longer take advantage of what I paid for in advance. It is very frustrating as a consumer. Again, I have not asked for something to be given to me, but had hoped as a courtesy, you, or more appropriately, Stellantis, a multinational automotive corporation, would honor such a small request. I have used your service department for MANY years and have purchased several vehicles new from your dealership. It’s not surprising, but unfortunate that no one is interested...

The lack of communication with this service center is the worst I’ve experienced with any auto service center. I had zero communication while my vehicle was there unless I was calling them. I showed up twice and my vehicle was not done after I was told it would be. They misdiagnosed my issue so $800 later I now have to resort to finding another service center. I attempted to speak with the service manager. After leaving three messages in the same day, someone else called me back just before close and said I was welcome to bring my vehicle back so they can see what is going on. They never even asked me what I was dissatisfied about after I left the messages stating I was unhappy with my experience and service. I Requested that individual have the service manager call me. Still no call for any attempts of service recovery. This is just a brief summary of my experience there, I have sent a full report to the corporate office via email. After many many years with Green Dodge, sadly I will not be returning. Hopeful they will hire staff that actually has care for customers and compassion...

Well, it wasn’t the best but they did OK. I had an oil change a tire rotation and a recall on an ABS sensor. They told me my truck was done but when I got in it, two lights were on check engine light and an automatic start light so I told Luke and he called the mechanic back over. They had left something unplugged and they fixed it. I told him they should make sure it’s ready to go before they tell me it’s ready to go and they apologized not a big big deal, but I had talked to the gal on the phone. And requested a look at my outlet in my toolbox that wasn’t working It wasn’t on the note So I told Lucas about it and asked if they could look at it just see if it’s working They never did. Nobody said a word about it, so I’ll have to reschedule and ask him to look at it again. The next time I come in. Overall, I did my service fine just a little mishap, but I get frustrated when people don’t Dan Asked to have something done that’s why I don’t use my local guy now because I would ask him to look at something and they never...