AMC Springfield 12 — Local services in Springfield

Went last night to see star wars rise of Skywalker at the IMAX 3D. First thing I noticed when I walked in is there was only 1 employee working at the ticket counter on a premier night for a huge movie release. Had my tickets already so I got to skip that line. Walked in and no employees there to take tickets and 3 very long lines for concessions. There was a basket for 3d glasses so me and my buddy both grabbed a pair. (No employees around to take tickets or give glasses. Waited in line 15 minutes for concessions. By the time we got in theater trailers had started which isn't a big deal. Got to the point where it said to put 3d glasses on for rest of the trailers and noticed that everything was super blurry and looked like everything was doubled in the screen. Half the audience were also verbal about picture not being viewable. Turns out the glasses we all had weren't for Real3D. An employee walks in with a big basket of glasses and we all trade for the right ones while the trailers are still playing and the movie starts. Lights still on in theater. First 5 minutes of movie are then played with the lights on. All of the sudden the movie freezes for about a minute, the lights go out and the movie restarts. Everything okay after that. It seems like this theater is both understaffed and badly managed. Really doubt I will ever see a movie at Showplace...

The employees were extremely unprofessional and rude to my boyfriend and I. We were told that we couldn't see our movie after we had already purchased tickets, because my boyfriend left his ID at home, even though I am of age and he is clearly over 21. You only have to be 17 to see an R rated movie. They didn't apologize to us or offer a thing for the waste of time and money. Intead, they were very rude to us and couldn't even call over a manager, so we left. I rarely come to this theater, but the movie that we wanted to see wasn't playing at any of the other AMC theaters in Springfield. Every time I come to this theater, the restrooms are extremely dirty, and out of toilet paper and soap. It makes you wonder if they even have a janitor. The food is way overpriced, and the employees don't even wear hairnets or gloves. It's disgusting. I'm never coming back to this theater. They have awful customer service and dirty theaters! I recommend going...

Drove 30 minutes to see a movie with my partner and his mother (who is deaf). The movie was advertised as being closed captioned. We were given a closed caption device that was not working. We were first told that it just doesn't work until the movie starts (ridiculous already - who wants to watch previews without knowing what's going on?). The movie then started and the device was still not working. Spent 15 mins trying to get assistance and was then told the device would be reset. The device was still not working after this. Went back to the manager and was told they had been too busy to reset the device and that they would do it then. By this point, we all missed the first 30 mins of the movie and left our seats three separate times, so we decided to leave. The only saving grace was that we received a full refund. However, we will not be returning to this...