Firehouse Subs Meadowbrook Commons — Restaurant in Springfield

Decided on Firehouse because I have not had it in years. I also love the soda machines they have! They reopened in my next city so I finally stopped today for a late lunch. Upon entering I should have turned around and left right then. The establishment really was just not very clean. The floors hadn’t been swept in quite sometime. Wrappers and crumbs all around the tables, the drink station and the trash can. Very short wait time on the food which did surprise me. However first bite out of my sandwich I immediately seen a small black curly hair. I took my food back to the counter where I waited for a worker to come out. They got the manager. Great we will figure this out. Wrong. They came out and immediately tried saying that there was no hair. I pointed out there clearly was as it was stuck into the bread. The manager then proceeded to tell me it was my own hair when it was very clear it wasn’t. Refused to give me my money back. Didn’t offer to make it right in any way. I told them the place was disgusting and they procecced to curse and scream at me. I said I would call corporate because this is not how you run a business, in return was yelled more to get the f out of their store as I was leaving. . There was 2 other customers eating together whom threw their food out and left. They had terrible customer service and I still plan to call corporate's number on my recipe. If they make it right then I will change my review but like I said this is not how you run...

Multiple issues today. Tried to get Firehouse on DoorDash but the driver called to say that 'Firehouse's DoorDash system is down', so I had to cancel that order. So, I drove there. There were 4 people dining and two people in line in front of me at the register. (Not busy at all for 11:45 on a weekday on the West side of town.) So, I was excited that I'd probably be in and out fairly quickly. Well..... that was not the case. I sat for 15 minutes at a table waiting on my sandwich to be made. NONE of the employees started to make any sandwiches after I placed my order. They were all in the freezer area off to the side of the register having a very loud dispute. (There were 4 employees working. Two ladies making sandwiches, one man working the register and one man in a polo that looked like the manager.) They were literally yelling and arguing with each other- in a place of business. At lunch time. In fact, people walked in and waited at the register to order while all of this was going on. Two men walked out and left, rolling their eyes. It was ridiculous and extremely unprofessional. Of course, I get the sandwich back to my office and it's not correct. So, I wasted my entire lunch hour driving to Firehouse, waiting on my food and I didn't even get to eat it. Literally the WORST service I've ever had. I loved Firehouse when it was in this location before- it was professional and I never had issues. Since it's been re-opened-...

I did not receive the Mac and Cheese in my order. I drove all the way home to find that we were missing an item. I drove back to the store and was met with employees who were very rude and condescending. We asked for the Mac and Cheese and they tried to act like I was lying. I then asked if my brother can have a drink for the mistake that was made. They handed my brother a drink cup to get a sweet tea and he went to get a drink. EJ the manager then proceeds to tell us that my brother needs to pay for the drink even though he was given the drink by another employee for the mistake. We were then told that we can either have a brownie or cookie for the mistake and we will need to either pay for the drink or throw it away. EJ the manager never apologized for the mistake that he made and made my Brother and I feel like we were the problem. We took the Mac and Cheese that was paid for and threw away the drink and left the store. This was our first time at the store and we will never come to...