Justice Jewelers — Local services in Springfield

I came into Justice Jewelers to have my rings soldered together. My rings have been twisting and turning against each other until prongs needed work. Jasmine suggested placing my stones into another ring with a whole new design. Ive always wanted them to be one solid band, but could not picture in my mind how they would look. She told me that she could design a few sketches and send them into to the designer. Well… Jasmine was going on vacation for a week in a couple of days. I really didn't expect much until after she returned. But to my surprise, she did work on the sketches before leaving. Mikalah picked up the ball and started texting me designs that had came back from the designer. It was so easy to picture what the ideas were. They were in a 3D format. I could even change the color of the gold! I had many questions and concerns throughout the process, but always had a response within minutes of my request. I felt like I was their only customer. Even though they do what they do daily, knowing that they were not only holding onto my rings, but also to a Love story. A journey that was added onto my finger as the years continued. My one one ring became three separate rings that accumulated 43 years of marriage. Both girls treated me with. Such kindness and respect. (and a lot of questions answered !) They both put a lot of pride and care into their work, and left nothing to worry about. Customer service like I experienced is a talent full of commitment. I would just like to say thank you for everything! You both went above and beyond to make this the best experience that anyone can have. I had two surprises yesterday. I received a text stating that my rings were ready for pick up. It was supposed to take 6-8 weeks after the designer received them. It took only two weeks. Nine working days when the rings were started until it was on my finger! Unbelievable!!! Total of four weeks from start to finish. My second surprise was when I came in to pick them up. Jasmine had me close my eyes before she revealed them to me. Once I opened my eyes and saw that ring the tears just flowed. Absolutely Beautiful!!! If anyone ever needs a refresh look to a old worn out set of jewelry, you can put your trust and concerns to the crew at Justice Jewlers. In the long run I am going to save money on the cost of repairing my old set every couple of years. Now I have a guarantee on all the new gold that was placed in my ring. I won’t ever have to pay for any prong work ect again. What a relief! Quality Service, Quality Workmanship, in a professional happy environment ! I have attached before and after photos so you can see their craftsmanship. Thank you...

Growing up in Springfield this was the place to go for Jewelry. I remember going with my dad to purchase my mothers Christmas present year after year. As I got older and made my own money I purchased my first Rolex watch from Woody himself. Last November my mother-in-law was visiting from Thailand and asked where to go to purchase a new ring so we took her to Justice and she left with a $12,000 diamond ring. However, this evening 12/2/11 we took a a trip to Justice Jewelers looking to trade two watches and upgrade to a better watch. Well as luck had it Woody passed away last month bad luck for him and us as well. The sales girl was very nice...showing us all the watches answering our questions while an older lady (very rude) who thought she was the queen of England carried our two watches we were trading all over the store trying to figure out if they wanted them or not. She even took out her little looky glass thing in front of us to make sure they were real...Not kidding she even told us that was what she was doing. In between taking our watches for a round trip around the store...the queen as we will call her reprimanded the very nice sales clerk for showing us too many watches with us standing right there. After all of this she returned our watches to us indicating that she would not be interested in one of them and the other only $750.00 and suggested that we scrap them. Needless to say we left insulted and I returned a moment later and informed the queen of this and she indicated that she was Woody's soon to be wife before he died and if we did not want to come back that was our choice. So we wont...but the funny end to this story is that we left and went to Maxon's traded the two watches for $5000.00 and left with two new watches one costing $26,000 and the other $6,500.00. Oh, what mistakes the queen can make. :) Maxons also informed us as we left with out purchases that after the first of the year they would in fact be the only Rolex dealer in Springfield. Justice Jewelers was voted off the mountain by Rolex themselves. What goes around...

A ring was purchased for me for a good sum of money from Justice Jewelers. It is now needing to be sized and I have been in there twice and they are telling me that they cannot size it. The first time I had taken it in the saleswoman said nonchalantly "Well, what you'll need to do is get a new ring and trade this one in." This is my WEDDING SET. This same woman proceeded to try to sell me everything but the furniture in the store after that! I realize that she is a saleswoman, but REALLY?! Finally I went to someone else and after a good deal of arguing they finally said that they could send it off to see if it could be sized but it would cost over $200. She stated that she would call the manufacturer on Monday and then give me a call back as soon as she did. I never received a phone call. When my husband purchased it, he had purchased an extended warranty - or was under the impression that he had because there was an extra amount tacked onto the total. He was also told that sizing would not be an issue at the time he had purchased the ring. I took the ring home and decided to turn everything over to him to handle. He called and got a hold of the woman he dealt with when he originally purchased the ring, she said that there would be no problem and to bring it in and deal with her directly. I then called and set up an appointment and double checked with her twice to make sure she would be there. When I arrived to see her, she was not there. They informed me that she wasn't even scheduled to be there that day. Not only is it extremely inconsiderate and unprofessional but a huge hassle for me as well as it is about an hour drive for me to get there. If I had to choose between buying jewelry at Justice Jewelers or never buying jewelry again, I would go to my grave without purchasing another item of jewelry. In fact, I would probably cry if my husband purchased another item from Justice Jewelers for me ever again. I will NEVER step foot in that place again. Looks like Maxon's just got a...