Michaels — Local services in Springfield

After receiving the confirmation with the locations address I drove to this store and ended up at something that seemed like a daycare. I called the store to get verification on the address the employee explained that the system is giving out the wrong address. When I asked if I could have the correct address they did not know it and explained to me where I should go. Not being from the area this was extremely frustrating. After I got to the store I was told that half my order was canceled. I did not get any emails or texts about this. They ended finding the other half of my order and asked for my card to be charged again. I explained that the first purchase which had everything on it had already went to my bank and was being processed. Then I was told that it will be refunded and my card needed to be charged again. Comes to find out they charged me twice and did not refund me. When I called to let store know they said that I would have to come back in. I live 30 minutes away and this is out of my way. I asked if they could take my card information over the phone and they refused. Said I should call customer service to fix their mistake. This experience was overall upsetting and should be...

Literally just walked in to see if they had bulbs for wax scent burner. She said no immediately lol then I asked if they had any wax burners at all she said no that was just seasonal, its like she didn't even want me coming into the store. The lady honestly was judging me, I also wanted to get craft stuff guess I'll have to do it online she had the nerve to tell me walmart sells them. So sad. Please review the tapes of this afternoon 100pm im the blonde with a ripndip long sleeve shirt on black pants just literally walked in and basically had to walk out.i just ordered a wax burner from Micheal's so hopefully she brings it out when I go...

I was there on Wednesday. I had placed an online order, but got there before it was ready after I misread the processing message. The, I’m assuming, manager on duty was wonderful. She offered to go ahead and get it all together for me while I was standing there so that I wouldn’t have to come back. Additionally, they were out of one of the items I ordered. She came to the front to ask me to come with her to find the replacement. The girl at the front, who was definitely newer and still training, was a great conversationalist, and was very personable while we waited for her to...