Mcgrath Honda Of St. Charles — Local services in St. Charles

Updated 3/26/25 After a year of having my vehicle the dealership finally reached out to me (a different sales rep) to let me know they are now my new point of contact since my sales rep Jakub is no longer there. After a few months of having my vehicle jakub stopped getting back to us in general with any questions or to even see how we have been doing or if we have concerns we had or yet alone the fact that he had promised us a detail and paint for our van.) well when the new sales representative reached out we had mentioned that to them for us to be only Told sorry but your “SOL” since jakub isn’t there anymore and because he didn’t document it they wont do anything for us, which is not fair considering it was “verbal” right after we purchased. That puts another sour taste in my mouth about their sales tactics and how they treat their customers! I spent 42k on a vehicle with you guys to just get thrown into another loop of lies. “BUYER BEWARE”.

5/16/24 After getting ahold of my sales rep again I finally got a conclusion about my pay off. The dealership has done everything on their end but Toyota is slacking and just not updating their own records that they have received the check..but in all its sad how many loop holes I have to go through to talk to someone here.

Update 5/16/24 forget to ever get a call back from this dealerships finance office. I purchased my vehicle over a month ago from them and they have still not sent Toyota my payoff and I keep getting bombarded with collections calls from Toyota! Try to call the dealership to speak with finance and nobody ever answers or calls you back! Lowering my rating! I’m getting really disappointed at the fact this is how you treat your customers?!

Updated: 4/29/2024 Tried to reach out to finance on why my deal must not of been submitted to Honda yet since I can’t log in and make an acct and my car is still now showing paid off. Called Honda and they said that they have no information yet and can’t pull up any acct so I can’t even make a Honda acct with my VIN number. It’s already been 10 business days since I purchased my vehicle on 4/13. I called the dealership and the sales rep that answered the phone said the standard run around time it takes them is 10-20 days! And to call Honda which I did and they said they cant do anything until they get the information from dealer. I then asked to speak to finance about this and was told nobody was available and they would send a message over to them? They then transferred me to finance and nobody answered of course at 10-11am (I also tried connecting with finance before going this direction and nobody answered ) when I know someone was there around that time on a thursday morning when I called. So I left a message and got no call back from anyone! I then proceeded to reach out to my sales rep by email the same day and still got no response! This dealership already is starting to put a bad taste in my mouth and it’s going on three weeks since my purchase! All in all I hope this dealership send the information i need soon to Honda and sends my payoff before it expires on 5/10 (as that would be the 20th business day!) If this is what they do to wait to get deals sent in for the end of the month it’s ridiculous!

4/19/2024: Jakub our sales rep was great! He wasn’t pushy at all! He spent all the time he needed with us to make sure our vehicle purchase was great! Customer service all around was wonderful and the managers worked great to make this deal happen for me and my husband! Just be prepared if you come on a Saturday you will wait a long time for finance! Overall I love our new Honda Odyssey Sport!...

Absolutely Appalling Experience – Disrespectful, Dismissive, and Deceptive

I purchased a Honda CR-V EX from Honda McGrath of St. Charles this past Saturday. As a woman, I’ve often dreaded car shopping alone due to the dismissive treatment I’ve experienced in the past. Thankfully, my father and brother-in-law came with me, and with their presence, the dealership offered polite service and even negotiated on the price. Unfortunately, the moment I returned alone with a serious concern, they were still polite but it was clear they didn’t actually care and weren’t going to help me.

By Monday, I was experiencing severe pain from the seat due to pre-existing back and nerve issues. I immediately contacted the dealership and visited twice. Each time, I was dismissed, given excuse after excuse about managers being in meetings, and even had my calls dropped and ignored. I was left waiting aimlessly for over half an hour until I began personally approaching salesmen just to be acknowledged. After nearly an hour, a sales manager finally showed up—his demeanor and stare was superficial and condescending tone that made me deeply uncomfortable.

What’s worse is that during the sale, I was only shown one vehicle—ironically, I’m a different lot from another dealer—and was rushed through a five-minute test drive. I was very clear that I needed a seat with excellent lumbar support due to medical reasons. The salesperson acknowledged this, yet failed to show me a single other vehicle that may have been better suited to my needs.

When I returned with complaints of serious pain, I was met with zero empathy. There was no apology, no ownership of the oversight. Several hours later, instead; they offered to buy back the vehicle at a steep financial loss to me—thousands of dollars gone after just one day and 100 miles driven. I was even asked if I’d told my brother-in-law and father about my complaint, as if I needed their permission or validation to be taken seriously.

All I wanted was fair treatment and the same opportunity any other customer—especially any male customer—would receive. Instead, I was rushed through the process, misled about my options, and then completely dismissed when I came back with a legitimate and painful issue. My medical needs were clearly communicated, and they were flat-out ignored. The dealership’s unwillingness to take responsibility or offer a meaningful resolution shows a complete lack of compassion, professionalism, and ethical business practices. I left feeling not just disappointed, but devalued—as a customer and as a woman. This experience has left a lasting negative impact on my health and peace of mind, and I will never step foot in McGrath Honda of St. Charles again. If you care about being treated with dignity, especially if you’re a woman or someone with specific health concerns, do yourself a favor and take your...

May 2025 Just had my first major service on my 2025 Honda Pilot and I had some concerns with documentation and the process of performing my service. TJ service the manager personally called me a couple of times to go over all my concerns and questions. He addressed each one and made sure I understood their process. This place never fails to impress me. Thank you!

Nov 2024 Bought a Honda Pilot Black Edition Akira is the reason why I purchased it. After months of window shopping and his patience I finally purchased.

Nov 2024 McGrath Honda at Charles is truly exceptional! I gladly drive over an hour from the south side of Chicago, even for something as routine as an oil change, because their service is second to none. I’ve purchased my 2022 Honda CR-V and several other Hondas from this dealership, and every visit is a fantastic experience.

During my most recent visit, they sent me a detailed video of the inspection—so professional and thorough. Their commitment to excellence and continuous improvement in customer care is unmatched. They’re currently replacing my headlight assembly, managed the entire claim seamlessly, and even provided a loaner Honda Pilot—which I’ve fallen in love with and now want to purchase!

A special thank you to Jaxxon, my service advisor, for being so understanding, helpful, and consistently going above and beyond. If you’re planning a visit, be sure to ask for Jaxxon—he is simply outstanding!

Kudos to the owner and the entire team for creating such an amazing dealership and service center. Being a McGrath Honda customer is always a rewarding and stress-free experience!

2023 I highly recommend McGrath Honda of St Charles for their exceptional service and customer satisfaction. From the initial purchase to my recent service visit, I have been thoroughly impressed. The process of buying my 2023 Honda Ridgeline Black Edition was seamless and convenient, thanks to text manager Carlos Akire who promptly responded to my inquiries and arranged the details of the transaction. The entire team, including Brian Njogu and Keith in finance, provided excellent support and service, ensuring a quick and efficient purchase process.

My recent visit to the service department was just as satisfactory. The staff welcomed me warmly and the facility was immaculately clean. My service representative, Kevin, was courteous, knowledgeable, and took the time to thoroughly address my concerns. He provided me with a clear explanation of the Honda process and demonstrated a genuine concern for my satisfaction.

Overall, I am extremely pleased with my experience at McGrath Honda of St Charles and highly recommend them for any of your automotive needs. The staff and facilities are top-notch, and they have consistently exceeded my...