IHOP — Restaurant in St. Charles

Terrible and quite frightening experience, with a waiter who crossed the line. I went with a group of friends during the Sonic the Hedgehog Promotion, when this happened.

Our waiter (Spain? He was not wearing a name tag.. I will get to that) made all of us very uncomfortable and crossed several lines during our meal. After taking our order he hung around our table trying to force himself into our conversation despite us being very clearly uncomfortable and trying to end the conversation. This went on the whole night.

Eventually, he asked us our ages (obviously a very very inappropriate question to be asking customers) we clearly stated one of us girls was 17 years old (I should not have to remind anybody that 17 is absolutely underaged). Instead of turning him away from the conversation, he continued this unnerving behavior.

He proceeded to show us all pictures on his phone that depicted very explicate and sexual images, despite the previously mentioned age. This is beyond disgusting and should never be considered acceptable behavior no matter the circumstances, especially with someone so clearly stated to be underaged.

After that horrible experience he still refused to leave us alone. In fact, he tried even harder to interject by constantly asking us to add him on Snapchat to “continue our conversations.” This is why I assume his name to be “Spain” as that was his name on Snapchat that he showed us.

I am beyond appalled and sickened by these actions and I truly hope this does not go unnoticed, for our sake and the sake of anybody this man may have made uncomfortable or disgusting advances on in the past or the future. Yet again, all of this happened after clearly stating the age of one of us girls was 17 years old. 17. Years. Old.

Truly...

Came in at around 10 am on a Sunday, with a party of 5. The wait to be seated was around 30 minutes after waiting . we sat down, and the server took orders for beverages to get those was another 10-15 minutes. Then food was another 20-30 minutes.

The food was decent for what it was, maybe slightly underwhelming compared to the photos that were pictured in the menus.

The staff were polite, albeit swamped with everyone's orders. I do not blame the staff for the wait as IHOP as a company has not been doing the best. The employees are trying their best, and I can't fault them.We were told repeatedly that they were behind and swamped on tickets. There was 3 servers each trying to manage 4-6 people in their sections. The cooks were bring swamped as food was coming out cold from what I overheard from other tables. Perhaps it a management or cooperate issue

Summary:

I paid 75$ plus another 5 in tip, for a party of 5(2 adults, my 18 year old son, and 2 kids) the food was mediocre with the pictures not matching the expectations although that one is a my own fault. I would go here again if there was no local breakfast place nearby, the wait was horrendous. With them needing another cook and another waiter. The staff were nice and polite but were swamped and rushed...

BAD SERVICE AND WORST FOOD. I went with my husband and 2yr old daughter on friday 10/12/2018 there was only one person taking care of customers, and there was bassboy, but he totaly looked lost! they never offer a high chair, and the waitress took forever to bring what I asked for. And is because you can't do everything at the same time, of course he was so busy doing something else to come and check on us so there was really bad customer service. The highlight of it was that FOOD WAS NASTY, I ordered potatoe's soup and it looked like puke seriously (i had been in other IHOPE locations and never seen something like that) my omelet was dry, I cab seriously tell that the food was old and reheat on the microwave. The chicken noddle soup was way to salty and it looked so old, it had bubbles on the top. I don't know it just not looked right, my baby who loves chicken noodles soup didn't even like it! When it was the time to pay their register broke up, so there was another wait... and I told the server or waitress or whatever position he had that he had a bad management to let him be alone on friday night and he replied to me that he was the manager!!! what a shame! Never going...