Carrie's Prom & Tux — Local services in St. Cloud

The ONLY reason why I went back to this store was because of Gina.. She was SO nice to me and actually helped me find the dress of my dreams because she listened to ME and what I wanted. Everybody else in the store barely helped and only worried about telling stories about themselves. One girl said, "Pick one, just pick one," when I was trying to choose between gowns, she barely helped when I went to retry on gowns and finalize which one I wanted and then told me information opposite of what others were telling me on alterations and customizations. My mom and I ended up looking through their selection while she was standing next to my fitting room biting her nails and looking like she was working at the McDonalds because of how little she cared about my experience and my family. I've never seen so many eye rolls in my life!

I was so sad that the one damn day that was supposed to be about me was made into another girl giving me so much attitude that when I left, I ended up crying.. Crying after choosing my wedding dress? No! Only ask for Gina!!!!

Choosing my wedding gown was supposed to be a fun experience and the only person who made it fun was Gina. I would only ask for her if you go because she'll remember you, stand up for you, and look for what you want versus telling you to simply pick one and then give you an attitude for asking questions about options for a gown.. I have money that I want to spend here! Why would you not want to help? I don't know if they get commission off of us, but it should be taken from this girl and given to Gina.

Even the manager was more worried about telling stories of her wedding experiences.. Sorry, this day is about me, not you! Saying yes to the dress was terrible here and I wish I would have found my dress elsewhere. The girl who helped me try on my dress when it came in after making my purchase couldn't even remember my name for the 20 minutes that I was there.. I have never felt so low for spending my hard earned money at a place that is supposed to make your dreams come true. Also, the only reason I didn't call to complain about the consultant, Kailin, on both occasions that I went was because she seemed like the kind of person who would have messed with my gown if I called on her. I was on a tight timeline too, so sending the dress back for an, "oops," wasn't an option. I am so entirely disappointed and will never have a good memory of saying yes to the dress because of the consultants at this place. She even tried to sell me accessories after I put on the ones I already bought during my fitting and then tried to sell me bridesmaid dresses after I told her less than two minutes prior that we already had them.. Wedding planning is hard enough as it is, but choosing and trying on your dress should be fun and it was miserable for me when I went back in for the dress.

Thank you, Gina, for helping me out! You are seriously the nicest and most thoughtful person in this store! I really hope...

My experience at CJB started out positive. I scheduled an appointment and Gina was wonderful in helping me pick out my dream dress. I came in with a brief idea of what I wanted, and she helped find the perfect dress. I picked out a veil, which was on back order and CJB required full payment before they could order it. My friend paid in full for me to ensure I would be able to order the veil in time. I was told that when I paid off the dress in full and came to pick it up, I would be given a bottle of wine and would take pictures with the "I said yes to the dress" sign. I made one payment on the phone, then went to pick up my dress a little less than 2 weeks ago. I was told about the wine and pictures, so I got dressed up and I asked my friend to get dressed up for pictures. I then went to CJB to pay off my dress, and I asked about my veil. Carrie stated she couldn't find the receipt. She then said things like, "I'm not calling you a liar but...". This was embarrassing for me, as I knew the veil was paid for in full, and there was a group of about 5 people at the register next to me. Since she couldn't find the veil receipt, I said I would go home and find it. She gave me the dress and tried to send me on my way. I asked about my bottle of wine and Carrie said "oh you didn't get that either?" and I really started to feel like a liar, even though none of this was my fault. I left the store (with no pictures being offered to be taken) and Carrie called me shortly after to let me know she found the receipt for the veil, and it was in stock and I could pick it up anytime. I went to pick it up on the following Tuesday, and I let both Gina and Carrie know how embarrassed I felt by our encounter the other day. Carrie apologized, stated that she never said anything along the lines of "I'm not calling you a liar, but.." even though she did multiple times, and my friend was a witness to that. She once again made me feel like the liar. She then said that brides usually wait until the dress is paid in full to pick out the veil, to make sure everything looks right. She said the way I did it, people usually don't do. I understand that, but CJB should be able to adapt to handle minor changes like that. If they cannot handle it, they should have never let me pick out the veil that early. As I said, I was pleased by my initial visit at CJB, but now my memories are tainted from the poor experience and excuses that were given to me by Carrie. I was offered another $2.50 bottle of wine to make up for the experience, and was told I can come in anytime to get the pictures taken. At this point, I don't want to go back into CJB because I just want to forget about this experience. I am in love with my dress, at least. I may recommend my friends to go to CJB, just because my dress is beautiful, but I will tell them to be leery and aware...

I am thoroughly disappointed in my experience with Carrie Johnson bridal. I was given 4 different arrival dates for my bridesmaids dresses, and they never arrived. As I'm scrambling to figure out what to do, my bridesmaids and I were told they could get an array of styles to buy off the rack in the sizes we needed (4 dresses in sizes 12, 14 (2) and 16). I made the decision to trust them to follow through. I've also been planning a wedding for months around the color we chose, so I felt it was the best choice to stick with the bridal store. When the dresses arrived, we were given horrible choices and very little in the sizes needed. When confronted about being told we'd have options, we were told that was a misunderstanding. I wanted my girls to have the same color dress in different styles. Somehow they were able to get 3 brand new dresses all in the same style, but my brand new dresses were not going to arrive. We purchased our dresses at the end of March for a wedding at the end of August. We were told this was PLENTY of time. I was given the COVID excuse everytime the date was pushed back. How is it possible that my dress arrived on time (ordered in late February) and the suits arrived when the guys ordered on June 24th? Each girl was given $100 back. This will never be enough for everything we've gone through. These dresses are nothing like the styles we originally chose. In addition, they have to pay for last minute alterations. I also had to purchase additional jewelry since all the styles changed, and we've been running around trying to pick out a "new" dress and get fitted. I have girls in my wedding party who are from out of town and out of state. None of this has been taken into consideration. One of the girls was willing to try on dresses in Burnsville, but was told she wouldn't get the $100 back if she took one from there. I was strung along to believe everything would work out and there would be options to meet expectations. I was told countless times, "We've never missed a wear date." The amount of stress and anxiety this has given me is indescribable. My wedding pictures are forever, and these dresses are frumpy and unflattering. I regret putting my trust in Carrie Johnson bridal to pull through and get me the bridesmaids dresses...