St. Louis Children's Hospital — Local services in St. Louis

NICU : Dear owner, I face bullying. Day and night. Bullying that affects my daughter's healthcare more than once. Relentless bullying that has me crying, tired, paranoid, beyond hopeless, dehydrated, exhausted, embarrassed, humiliated, dehumanized, and above all else ; numb. I shaved my long hair because I couldn't handle the name calling. I am over sensitized. Im not taking care of myself properly because of the whole situation. My daughter's door writing is never safe. They erase specific things but leave the rest of the door alone and once they got called out for this on the door, they went around to other doors scuffing them up to make them look a type of way. "An accident" even though I caught one erasing my daughter's name one day. The bully who's picture is attached consistently harassed me or would go into my daughter's room and throw a blanket flat over her face. She was my daughter's nurse for literally 2 days. Now, before you come for me about "hippa blah blah blah" again, my daughter's room, I am the one party, completely legal taking pictures and videos. I am desperate in protecting my child because the situation is dire. The first day I barely survived and the second day we were arguing throughout the whole night while hovering over my daughter because she didn't want me touching her or doing things with her that I'm allowed to do. She went as far as to lie about the things I was doing in the room. This all stemmed from another individual who didn't like my living situation and made fun of me for it. She would joke about how I should just go home even though I don't have one, knowing I don't have one. It's been a downward spiral since that first week with that person. There's this group of girls that are absolutely heartless. I don't understand why they work with children if they hate them so much. Why they work with people of all shapes and sizes if they only like a certain mold. Im not safe or comfortable because of bullies like the one pictured. This came from my very last day in duck. These pictures come from a video I took of her consistently checking if the coast was clear, walking back and forth, when she went to rub some of the writing off, the coast became unclear and instead, she snorted the dust off of that window glaring my baby girl down in disgust, paused, rolled her eyes, and went across the hallway where she was supposed to be to begin with. I wasn't even in the room for the duration of this video. She's sure comfortable up and on that wall-less, windowed, door. When a blanket is literally covering one of the frames. For "being a victim" shes sure comfortable glaring me down when I went to walk away, she was very very quick to hop up to try and do something yet again either inside or outside of my daughter's room whether that be to my daughter or to her door. This is just simply describing what's in the video on the last day in duck. Not even the last day itself or the other things that have happened on other days. Like a nurse INJECTING my daughter with VASELINE and I called her out on it and she BLAMED IT ON A BREAST FEEDING NURSE OF WHOM I KNOW DIDNT DO IT because of x, y, and z facts. (For context, i put my daughters vaseline in a syringe and originally had it in a posie on her crib railing and that nurse didnt like that, so she did THAT to teach me a lesson of how "dumb" that is even though the thing was labeled and since then, I now double label, vertical and horizontal the syringes) Fact is, Happy Thanksgiving. Many times I've been kept awake by intentional screaming laughter, banging on the doors from them running into them over and over and over, power trips that actually hurt my child instead of helping. Yeah, the only way im taking this down at this point is some sort of settlement. If it helps, i dont want money. I just want kids to be safe and the last thing a parent expects from taking their child here is the crap you hear in the news. Dear parents, dont be absent. Stop making excuses and spend a night or 2. Preferably 7 if you can. Your child needs you more...

This place is amazing if you’re looking to spend countless hours of your time sitting in the ER with staff members who act miserable and don’t care about your child! I took my 1 year old son here at the beginning of the month for a 103 fever and cough that would not go away. We got here at 8:30pm and sat in the waiting room until 11:00pm. After sitting in our room for about an hour and a half, a doctor finally came in to look at him. The doctor looked at his ears and throat and said everything looked fine and that we just needed to go home and give him some honey. We were very dissatisfied with this answer and he said he would be right back. When he finally came back in 30 minutes later, we told him we had wasted enough time here and that we would go somewhere else. He then told us to wait so he could go get his supervisor. About 20 minutes later his supervisor came in and looked at my son’s ears and immediately noticed fluid in his ears, and said he had an ear infection along with croup. If we had not told the first doctor that we were dissatisfied and going elsewhere, we would’ve been sent on our way just to go home and give our son with an ear infection, some honey…. We were finally discharged at 1:30am. A few weeks later my son had a 104.2 fever and cough that, again, would not go away for multiple days. We thought that the first night we went, they could’ve just had a bad night, so we gave them another try. We arrived at the emergency room on Friday at 3pm. We had to wait 2 hours to get looked at in triage, where a nurse looked at his ears and said they looked fine. We had to wait another 2 hours in the waiting room to finally get called back into a room. 3 separate nurses came in to introduce themselves, but did nothing. One nurse (different one from triage) looked at his ears and told us they looked fine. She said that there is no reason to come to the hospital for a high fever and that 104.2 was not that high of a fever. My son was miserable and restless. By 8pm, (5 hours after we arrived) we still had not seen a doctor. The nurse came back in and told us that my son was fine and to just keep giving him Tylenol and Motrin. We were very upset with how long we had been there without seeing a doctor so when the nurse discharged us, we decided to leave. My son’s doctor was not open until Monday (today). He has been having at least a 103 fever since Wednesday and we had to wait until today to see somebody with a brain since this hospital loves to dismiss any concerns you have for your child and try to make you feel like you’re overreacting. I took my son to the doctor first thing this morning, and his doctor looked at his ears for a split second and immediately told me had has a “really bad” ear infection that has been going on for too long. I’m stumped as to why nobody at children’s hospital could notice that 3 days earlier…. Do not ever go here unless you enjoy wasting your time with people who have poor attitudes and who don’t care about your child’s health at all. I would give this hospital negative stars if I could. Not to mention the cafeteria food that we got (because we were in the waiting room for 4 hours) tasted like it had been sitting by a dumpster...

I despise this place!! My son was born with a rare birth defect, esophageal atresia, and was immediately flown to STLCH. Upon arrival doctor Keller gave us the whole run down of his situation. They were more than confident that they would get him fixed up and home. Well after weeks of torturing my child(sutures without a local, choking him with a rubber tube twice a day, no pain meds when he was laying in bed writhing in pain) surgery failed . they swore they wouldn't do the surgery if my sons body wasn't ready, well by Dr. Kellers own admission he wasn't ready, but they went ahead with the surgery anyway!! And it failed, horribly!! Afterwards Dr. Keller told us that he had previously tried to fix 5 kids with the same condition and FAILED every time!! But apparently he thought this was the kid he was going to fix. Well after the failed surgery and surgeons (keller) telling us they didn't know what to do next, we started searching for a doctor that knew what he was doing. And thank science we found him at University Of Minnesota Childrens hospital. Dr Hess. A doctor that truly cares more about his patients than his ego!! I forgot to mention that Dr Keller knew about Dr Hess the entire time!! Dr Hess's success rate for esophageal atresia is100%!!! I forgot to mention that they gave him a blood stream infection because one of the nurses was to lazy to change a mainline I.V. port that was in his inner thigh and was completely covered with poop!! He ended up flatlining and had to be recessitated. They also hit a nerve in his throat while they were torturing him with the rubber tube and caused him to stop breathing!! So after 5 torturess, useless months in STLCH we decided we were going to Minnesota to get him properly fixed, mind you this would be a 15 page review if I wrote everything they did to him!! Well when we told Dr. Keller we were taking him to Minnesota his attitude changed and he became very standoffish, even saying to us "you can take him there but they're not going to do anything we haven't done." So after spending three more months in Minnesota Dr. Hess was able to fix the st Louis surgeons mess. And now we are sitting in Peoria Il. going through another EXTREMELY painful surgery and recovery process because of St Louis's gigantic screw up!! If Dr. Keller would have put his ego to the side and at least told us of Dr. Hess so we could at least do some research and make our own decision about what we wanted to do with my son, He would have been out of the hospital in about 1.5 months instead of NINE before he was finally able to come home!! But I would also like to say that most of the nurses there were GREAT!! And those nurses know who they are!! So, Dr keller, If you read this feel free to look me up I'm sure you can figure out who I am, would love to speak to you....