Walgreens — Local services in St. Louis

I've been getting my prescriptions filled here for years. On September 29, 2023 I had the WORST experience in the pharmacy dept. I was totally ignored intentionally!! It was a total of 4 people Walgreens manager, pharmacy manager and 2 techs. There wasn't anyone in the drive-thru or in line just me!! One of the techs I'm familiar very nice he got so upset because he noticed how intentional they were behaving!! A huge argument with explicit words was between him and another tech to my surprise this went on for several minutes while both managers said absolutely nothing!!! All my prescriptions wasn't ready or couldn't find them I didn't want to wait after all of that. I returned October 3 same people same situation me being ignored!! I said this feels like Friday. The pharmacy manager said I want give you your prescription 🙄 yes you will that's illegal!! She continued talking aggressive and argumentative I asked her several times lady stop talking with me yet she continued!! The racism and disrespect was too much!! This crazy Karen called the police as I was walking out towards the front to leave once she finally gave my prescription. The nice officer witness one of the tech come behind the counter as if she was going to run up to me saying "here I am what's up 🙄 I said to the officer she better not run up on me!! I called corporate several times to fill a complaint no return call!! I see why management and techs are so racist and disrespectful because corporate allows this behavior!! I transferred all my prescriptions from Walgreens totally people are evil!! You never know what they might do to your...

If I could give them negative stars I would. They made a mistake with my medication and will not correct it. They don't scan the pill bottles, they just scan the printout so they don't even know if they're giving you all the meds you're paying for. I picked up 5 medications, went home, put away my meds and went on with my day. I realized later that I was missing 1 med. I've spent 3 days trying to correct this situation. I keep getting different stories as to what is going on. I was told they watched the camera and saw I did not get all my meds and they would refill it, today I'm told something totally different and they will not fill it unless I pay out of pocket since my insurance won't cover it again as it's too soon. It was human error, it happens. Someone forgot to put the pill bottle in the bag with the other meds. Instead of helping me with this situation they treat me as if I'm just lying. It's a medication for acid reflux! It's not a controlled substance, which I do take 1 every day. If I was going to "sell" my meds I'd sell the one people can misuse. Who is going to abuse an acid reducer?? I'm treated like a criminal because they made a mistake. I've worked customer service for over 20 years and the service I received was deplorable. All they care about is the bottom line, not the customers. I've had nothing but problems since I started using Walgreens 11/2022. Incompetent...

DONT GO HERE - I heard the pharmacy tech say she will intentionally make a customer wait all day for medication her daughter needed!! I was told my prescription would be ready by 2pm and I showed up at 4pm and they still didn’t have it ready. Noticed another customer was told the same time frame and when she expressed that her pickup was supposed to be ready 2 hours ago, she was told to have a seat and wait another 45 min-hour with no garuntee that the prescription would be out today at all. When the customer left the desk, a gentlemen customer approached the counter and sweet talked the pharmacy tech into filling his prescription within 5 minutes (essentially “bumping him up” on the waitlist) then I heard the pharmacy tech tell him that the woman before him would be waiting all day because she had an attitude. From what I heard, the woman was needing to pick up the prescription for her daughter. Who knows the severity of what her medication was for but that is literally malpractice and unethical as a human and as a professional working in healthcare to deny somebody their medication that they literally need!! Could’ve been pain meds, insulin, or inhalers that this girl might’ve needed to literally SURVIVE. If you’re actively denying people of these things because your feelings got hurt that someone called you out for being late on the time that YOU confirmed to then - THEN YOU ARE IN...