Deep Dive Games — Local services in St. Marys

Pre-ordered a box from them for MSRP, waited almost 2 months and when it came down to me getting my box they wanted to upcharge me more money basing the price off of scalper prices on Ebay. I will keep my business at other local stores.

**In reply, you told me you already had one on the way just didn't know when it would get in, meaning you already had it ordered at a certain price. The fact that you would not honor the MSRP price that I had reserved it for is absolutely wrong. Then when I stopped in the store to check on the pre-order since I had not heard from you at all and as soon as I ask about it your guy at the counter says "oh yeah man we been meaning to call you but we've been busy, but it's gonna actually cost you more to get this." I was genuinely excited about getting this set box without having to pay a ridiculous upcharge to scalpers and was looking forward to doing more pre-orders with you in the future. But the fact that you value a quick upcharge to make an extra $70 instead of a potential long term customer says a lot about your business and how you operate. If you really wanted to make it right then...

I came here to buy a new magic set for my husband. I was super nervous because I know ZERO about Magic and I wasn’t 100% sure what sets he already had. But as soon as I walked in the guy greeted me (I don’t know his name) but I explained to him I wanted to get my husband a new set for Christmas/underway and I just want to say he was sooo helpful and excited to help! He just seemed so genuinely happy to help me even though I knew nothing besides a possible idea of what he had. I described what sets I think he had and he was able to narrow down which ones they were! I was going to buy sleeves and he was excited to show me the Christmas ones lol it was actually pretty fun picking a few things out. And everything there was so clean and organized. I just really liked my experience there I had been to a couple other stores and they seemed a bit unorganized. Really cool dude and really nice store! I would 1000% recommend this place if you’re trying to find a cool gift for your card loving...

Upcharged an extra 30 over MSRP on a newly released card game, maybe it was due to the fact I had to drive 30 miles to them because no local store of mine actually had the product. Upon arrival I was greeted very curtiously and welcomed, however I was denied purchasing of more than one of the product I traveled this for, and yes they knew I was from out of town being that I called hours in advance to actually showing up. During said phone call the gentleman on the phone openly admitted that he wasn't even aware of the products arrival it was some what of a surprise to him. I bought what I was allowed and left. Will not be returning as I feel I was taken advantage of as being a non local. Hence the upcharge and limited product I could receive. Seems to me they don't like new customers too much and...