Ashley Store — Local services in Starkey Ranch

Only giving one star because I can't give 0 stars to the Odessa Ashley Store. We were misled and lied to from start to finish of our purchase. We were first told that we qualified for their 60 months 0% financing offer. By the end of placing the order, we were told that because we were receiving the furniture at a discounted price, that we can only do 24 months at 0%. We asked if the furniture can be picked up rather than paying over $120 for delivery, and we were told "Absolutely; we just need to pick it up from the Warehouse at which point we can inspect every piece before loading it on to make sure there are no imperfections or scratches, but once we load up and drive off, the sale is final". We rented a Uhaul for the day to pickup at the warehouse, only to be told that I can't pickup because there is a credit hold on our account. I explained that we financed through their program, so the customer service individual called the Odessa store to see what the issue was. I stood there waiting more than 30 minutes in silence with no communication while they took their time doing I don't know what, only to finally be told that the reason for the hold is that I chose 24 month financing, and now they can only offer 12 months at 0%, so I would have to accept those terms to leave with the furniture. Since we already wasted the money for the Uhaul and half our day, I said, "whatever" lets just get this over with. We then proceeded to wait an additional 30 minutes for the warehouse to bring our furniture out (mind you, no one else was there or in line in front of us, and we had also made them aware we were on our way 45 minutes before we even arrived which was supposed to expedite the process so they'd have everything ready and waiting when we got there). When they FINALLY called our name after having waited over an hout to bring out our furniture, they started wheeling out boxes. We said, "This isn't ours, We have a table and chairs" and they said, this is it. When we explained that we were told everything would be assembled, and we were to inspect each piece before receiving it and driving off, they told us they could cut open the boxes, and we could look to see if everything is there, but they only assemble furniture if THEY deliver it. Had we known everything would come unassembled, not only would we have not made the purchase, but wouldn't have rented a Uhaul, because we could have fit the boxes they brought us in our vehicle! So ultimately, we refused the pickup, and left with nothing since we were lied to from the point of sale to the point of pickup. When we called the store that evening to cancel our order, the girl we spoke with was apparently familiar with what had happened as she asked, "Were you the ones who had the issue at the warehouse today? What happened with that?" And when we explained all the above, we barely got an apology...no offer to make it right...just an "Ok, I can cancel that order for you". Thanks a lot Ashley! Never stepping foot in your store again. I'd advise you all to...

Although the store opening had some fun elements and they offered a few words of encouragement, my overall experience was disappointing. The advertisement claimed that there would be 25% off of the entire store which was misleading because the in store prices were the same as online, so I ended up waisting an hour driving to the store as well as waiting in the heat for 2 hours in a line outside. It was false advertising and was glad that I did research to figure out their tactic. Once I arrived I noticed the small fine print detail that the discount of 25% only applied to spending a specific amount of money in the store which was an insane amount close to $6,000. The store should have been more clear about the deal prior to people coming to the store for the opening. When I expressed wanting to purchase only one nightstand for the Baystorm collection, the sales associate asked where I got the rest of the set and was very judgemental when I said I got it off of marketplace and that it was only 1 year old with no flaws almost looking perfectly brand new. I'm currently a postgrad student living in an apartment and I'll be most likely moving in a year so it was very disrespectful how the sales associate was not understanding which made me further not want to buy the extra nightstand from this store. Additionally, none of the items that I wanted and saw online were on the floor in the store, which makes it harder to commit to a purchase when you can't see it in person and you can't return the items. I genuinely love the style and quality of Ashley Furniture products, but based on how I was treated during my visit, I no longer have a positive impression of this company. If your trying to get the best deals for Ashley furniture pieces most of their products are sold on Home Depot or Target and highly recommend that. I bought the exact same nightstand for $70 cheaper on Home Depot even after their hypothetical...

Missing items: We were told by our salesperson Kristin and even her manager (desk person) all the items we were ordering were in stock. I was extremely hesitant on ordering from Ashley (in store) due to friends and family having delivery issues. With reluctance, we placed the order and gave them the benefit of doubt as it was a new store. Upon delivery, we were missing a console with storage for a new couch and a coffee table. I was told twice by 2 different customer agents the delivery would be done on July 15 (today) and they even confirmed what would be in the delivery - in writing as they both sent me a detailed email. Low and behold, the console arrived today; however, now we're being told the table is on backorder. How is that even possible when Ashley has 2 of the exact tables in the showroom. We are debating on disputing the cost of the table with Discover.

Liars to make a sale.

Never ever again.. BEWARE!

Edit: 7/23/2025 Table finally arrived. scratched on a decorative corner piece and 2 corners are both chipped.. My wife is over dealing with Ashley and all the misinformation and delays and decided to just accept the table as is. You would think a brand new table for the what we paid should be free of blemishes.

Lesson learned,...